We previously used Trello for our public roadmaps at UI-licious. But we needed a better system to allow our users to submit feedback, vote on issues, and a better way for us as the product owners to sort the user feedback by votes, organise suggestions by feature group, and notify users on the progress of feature development. Upvoty offers everything we needed, the UI is pretty simple, and the Intercom integration is a nice bonus point for us.
There are some minor annoyances my team had with Upvoty. 1. Not being able to merge or link accounts that were registered via email and accounts that were registered using social media logins. 2. Another issue is the lack of support for markdown formatting for comments on a feature request, which is odd, given that markdown format is supported for the original post for the feature request. Seems like a simple enough feature enhancement request, and I've sent this feedback since the beginning of the 2022, but there is been no progress on this. I'm worried development for this product seem to have stalled.
It's not bad overall, given it's current pricing which is pretty affordable for small businesses.
