What current activities in your business are not replaced by AI yet.
I think that the most affected by AI were:
– creating content (text, photos, now video)
– creating the code
– simplifying the process via AI agents (e.g. agenda)
Are there any areas in which you do not use AI so much (barely)?
For example:
– I still cannot see it in Sales so much or somewhere where soft skills are widely used.
– Customer support – even tho there is a slight automatisation, people have specific questions for their cases that AI cannot answer, especially when the software of the product is developed and some bugs aren't predictable even for us. You know, handling it along the way. 😅
Do you have different experience or how do you have it in your industry?
Replies
I wouldn't use AI in Healthcare (especially mental healthcare) area. Mental healthcare relies heavily on empathy, trust and the therapeutic alliance between a patient and their provider. I know there are so many excellent AI Mental Health Counseling tools these days but I still don't believe they can replicate the deep emotional connection that humans can offer.
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I know some people who use it. Still not sure whether it is the best option to have not a human touch when advising and people with such kind of problems but for introverts it can be really relieving and stress free.
@busmark_w_nika That's true. AI mental healthcare provides a more accessible and less stressful way for introverts to express their feelings. However, I think it should only be seen as a temporary support tool, not a complete replacement for human interaction.
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@feliciana_liu Ofc, nothing can replace human touch :)
Success.ai
To me in reputation & crisis management.
As we can see, AI can track mentions, analyze sentiment, and even suggest responses, but when things go wrong—like a PR crisis, a wave of customer complaints, or a bad review—it takes human judgment to handle it properly. People want empathy, reassurance, and real conversations, not just automated replies.
Knowing when to apologize, how to turn a negative into a positive, or how to de-escalate a situation is something AI still struggles with.
At the end of the day, trust is built between people, not machines.
Hey, tell me if you’ve seen AI handle these situations well, or if you think it still has a long way to go?
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I have to say that AI has helped me in crisis management, like constructing the polished and more decent version of reply. But I had to prompt a lot. :D
We’ve decided to pause on fully replacing our support functions with AI solutions for now. While addressing support queries quickly and accurately is crucial, understanding customer sentiment and providing a space for them to feel heard is invaluable. This approach can transform a potential churn risk into a loyal advocate for our product.
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@kelsey_gauld No AI at all? Or only on customer support?
@busmark_w_nika Our tech includes AI features and use AI strategically in every role function. Its only the customer facing processes of customer support that we have held off on AI investment in favour of human engagement.
Wedding or event planner and therapist or counselor.
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@ajay27324 true, I hope that weddings will not be replaced but something tells me that people will get married with robots :D
Recall
For us, AI is not used for:
Support – This depends on the stage of the business. Since we’re still small, direct customer interaction is critical for understanding customer needs, gathering feedback, and even differentiating ourselves. I strongly believe founders should handle support in the early stages. In fact, at early Uber, there was no support team—every full-time employee, including the GM, spent 20-30% of their time on support.
Marketing content – While we use AI for sanity checks, none of our marketing content is AI-generated. I just haven’t found anything that works really well. Any recommendations?
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AI cannot make 100% good content. You need to make an exact prompt and repeat it several times. One thing that helps is to ask ChatGPT what kind of information could help it to be more precise.