p/tango-4
Interactive walkthroughs, created in seconds.
Ken Babcock

Tango Guidance — Interactive walkthroughs, created in seconds

Featured
161
Automatically capture any process and turn it into an interactive walkthrough. Tango now gives you step-by-step guidance right on your screen, with context and insights right where you need them—so you can stay in the flow and get sh*t done. https://tango.us
Replies
Best
Ken Babcock
👋, Product Hunt! Tango is back and we’re here to help you Get Sh*t Done! Before I explain how, let me provide the backdrop. When we originally launched on Product Hunt (Product of the year runner up in 2021 thanks to all of you!), our goal was to make creating documentation, how-to guides, and SOPs less painful. The response from this community was incredible, and helped validate what we were building. Fast forward and there are over 350,000 people using Tango. Wow, it’s still hard to believe! While people were using Tango to create beautiful how-to guides, faster than ever before, we were talking with customers. We learned what product improvements would have the biggest impact on their lives, and we quickly went back into build-mode. Now, what’s up with the expletive above…? As exciting as our prior PH launches have been, this one takes the cake. It’s not even close. I am thrilled to announce the launch of Guidance. Guidance is an entirely new way to learn on the job and get work done faster. Starting today, Tango’s frictionless how-to guides are transformed into on-screen interactive walkthroughs with built-in peer insights. With Tango Guidance, users get: 🔎 Guidance without meetings. Guidance shows viewers exactly where to take action on their screen. With built-in context and personalized insights, experts can get nuanced information across that previously would have required a live conversation. ✅ Cross-platform integration - no code required. Guidance works for any website, SaaS product, and cross-application processes without code. 🙋‍♀️ Answers in the right place, at the right time. Answers show up where and when they’re needed in the flow of work so viewers don’t waste time and energy searching for the right information or switching tabs. ✍️ Opportunity to provide feedback. Comments and reactions allow viewers to respond and react to specific steps in a documented process. This alerts creators to improvement opportunities including when something is out of date, doesn’t make sense, or there's simply a better way. Following these steps to start using Guidance today: 1️⃣ Visit https://tango.us to download our Chrome extension for free 2️⃣ Capture your first (or thousandth) Tango and put it in your Shared Workspace 3️⃣ Add teammates to your Shared Workspace 4️⃣ Send them the URL and tell them to click “Guide Me” 5️⃣ Get Sh*t Done! Last but not least, be sure to join our launch event at 10a PT today: https://www.tango.us/guidance-la... Event attendees are automatically entered into a giveaway which includes AirPods Pro, a Tango Swag Pack, and one year of Tango Pro. There will also be a world-famous celebrity joining us who none of you would ever want as a coworker. I’m not kidding. We’re so excited to hear what you think about Guidance. Thanks for reading 🙏 Let’s Tango! 💃🏻
Zachary DeWitt
@ken_babcock this is so awesome. Guidance will change the game. What personas will benefit most from guidance?
Rocco Seyboth
Hey @zachary_dewitt 👋 Everyone needs to get sh*t done 😁 Here are just a few examples of how departments can use Guidance: Support teams will ramp agents faster, enable outsourcing, and ensure mistake-free work which will lead to happy customers and higher NPS. Sales teams can get new reps running the perfect demo in days and ensure 100% perfect data entry which is critical for pipeline accuracy. Marketing teams can make the most of their expensive tech stack and crush product launches to increase their contribution to revenue. Success teams can create highly tailored onboarding flows for new customers which leads to sticky usage in days, not months. Product teams can teach everyone to be an expert on new product launches faster, with less training time. HR & Training teams will help new hires spend less time learning software and more time learning customers, product and their craft.
André J
@zachary_dewitt @rocco_seyboth1 Quick question. I see the term agent being mentioned often recently (last few weeks). what does it mean? What kind of agent? sales, LLM? customer success or is it something else?
Rocco Seyboth
Hey Andre @eonpilot 👋 That's just what customer support teams sometimes call the humans who on thier team - customer support agents.
Greg Kihlstrom
@ken_babcock Love this product and this is exciting - Guidance looks really interesting - keep up the great work!
Dávid Sipos
Wow, Tango is back with a bang! 🚀 Guidance sounds super handy for on-the-job learning and getting more done. Love the idea of answers popping up when I need them, and the chance to give feedback. Can't wait to try it out and see how it revs up my productivity. Great job, Tango team! 💃🏻
Annie Ng
@david_sipos Can't wait for you to try it out too! Thanks so much for the support, Dávid 🎉
Ken Babcock
@david_sipos Let us know what you think David! Excited you're excited 😃
Hannah Cohen
@david_sipos Whoop! We really appreciate your support. 🎉
Ken Lian
😹 LOL
I just want to support a good launch here that decide not to include the keyword “AI” in the tag line. LOL
Angela Wu Li
@kenlian 🤣 haha you and me both!
Andi Bailey
@kenlian AMEN to that! Thanks for the support!
Rocco Seyboth
🎯
Hannah Cohen
@kenlian 🤣 Favorite comment of the day
Olly Meakings
I posted this as a review, my mistake. 1. I asked why you're moving away from documentation on your LP. You replied you're not, but the second key point on your LP is "Say goodbye to boring documentation." BTW I believe I have landed in an AB test? 2. I don't see how using this tool is better than reading documentation. Documentation can be loaded in context in the app. This requires my end user to go to Chrome, download and pin the extension and return to the product.
Andi Bailey
@helloitsolly Replying to this one too, just in case - Tango's Guides are still very much a thing, but now you can follow them on-screen in an interactive walkthrough as well. We're just increasing the options here, hopefully giving people with different learning styles other ways to follow documentation types!
Rocco Seyboth
@helloitsolly You're talking about your external customers? Yeah. You probably would not have all of your customers install the chrome extension. Most Tango customers use Guidance internally or with large clients where they have a lot of custom processes to teach them. For documentation, every Tango you capture still generates a beautiful how-to guide with perfectly cropped screenshots.
Olly Meakings
This is really interesting. Two questions: So does guidance REPLACE help guides? I looked at your landing page and all the language about creating help guides is gone. Also, do my customers have to use the chrome extension to see the guide. If you could remove that it would be killer.
Andi Bailey
@helloitsolly Tango's Guides are still very much a thing, but now you can follow them on-screen in an interactive walkthrough as well. Customers will have to install the Chrome extension to follow Guidance, but we're thinking about other options for accessing Guidance!
Lucas Barnes
💡 Bright idea
I had never heard of Tango before but I'm actually blown away. super slick website and product. creating and viewing guides is very easy and the new guidance feature is super cool. Some questions that come to mind (haven't been through the docs yet, sorry if these are answered already): 1. I primarily want to use this to show users how to use my product. It seems Tango might be more geared toward internal knowledge. Is that correct? Do people use it for my use-case? 2. does it support custom domains for the hosted guides? 3. as a developer, could I integrate the technology directly in my app so I can trigger interactive guides programmatically for users without them having to be in the workspace or have the extension? 4. is there any guidance around making my product play nicely with Tango Guidance? I noticed sometimes Tango interrupted animations or highlighted the wrong thing when my product behaved slightly differently when creating the guide vs using guidance. Nicely done. congrats on the launch:)
Rocco Seyboth
Hi @lucas_barnes 👋Great questions! 1. Many customer-facing teams use Tango to enable their customers. You can capture processes for your product super fast and then embed them into your website or whatever knowledge base or chatbot you use for support. The new Guidance product specifically relies on the Chrome extension. Some high-touch customer-facing teams are working with their users to install the extension - this is probably a good fit for a large annual contract value. 2. No custom domains yet but you can embed your Tangos several different ways into any website or knowledge base. 3. Not yet! Tango is designed to work seamlessly across workflows that involve many different applications - the way most people work in real life 😃 The browser extension works best for this. 4. Great question. I'll find out and email you. Our AI certainly is not perfect (yet) at finding the right element on the page which is why we have our panel with screenshots as a backup!
Nick
OMG! You guys nailed it with Tango “how-to guides” and this! I create so many Tango’s, my team and customers love using it. I skipped calls just with the guides, now with Guidance I will be more at peace 😇
Ken Babcock
@mrnick_buzz We seek to give you that peace of mind with Guidance! Thanks Nick.
Annie Ng
@mrnick_buzz So glad to see you're loving Tango! Hope you enjoy it even more now with Guidance 🤩
Hannah Cohen
@mrnick_buzz We're all about minimizing unnecessary meetings and ad hoc screen share requests—so glad to hear you're loving Tango!
Gaël de Mondragon
Oh wow! I wish this existed a long time ago... Now I (almost) regret working on my own. Guess I'll have to use this with my parents. Amazing videos (both here and on your landing page).
Ken Babcock
@gael_de_mondragon Show them how to reset that password! We put a lot of effort into the videos and I'm glad it's paying off.
Rocco Seyboth
@gael_de_mondragon Haha. Yeah. Parents need Guidance 😁
Hannah Cohen
@gael_de_mondragon Thanks so much for your support!
Brian Lovin
Congrats on the ship, this looks wild — now time to move all of our internal docs to this so it's easier to get people ramped up on tools 😍
Jessica Mauerhan
@brian_lovin Woohoo! The best part is, it's going to be so fast and easy to create new Tangos for all those old docs!
Nick Berry
Tango is one of my favorite tools. I tell every business owner they need to implement it immediately for any workflow documentation.
Jessica Mauerhan
@nicholosberry Thanks so much Nick!
Kathryn Dahlke
Love to hear it, @nicholosberry! We appreciate you passing along that joy that Tango brings you 😊
Peter Xu
Wow, this is great! We're huge on playbooks, and this is way better than our average playbook. I think something like this could be really useful for our user-facing customer support as well!
Angela Wu Li
@peterxu Thanks, Peter! We appreciate the support!
Annie Ng
@peterxu We love using it ourselves for customer support! Thanks for the support Peter!
Syed Ahmed
Congratulations on the launch Tango Team! Guidance looks super useful for any team that has unique processes in place that need to be adopted but both new comers and the existing team. Definitely see a lot of value in this driving up internal adoption of tools and frameworks.
Annie Ng
@syedahmedz Yes!! We're excited for how this will help teams onboard new hires. Thanks for the support Syed!
max mackey
This is going to be a game-changer! I've been using Tango since the beginning on one-player mode, excited to unlock more with my teammates & clients.
Annie Ng
@maxmackey Thanks so much for your continued support, Max!! 🙌🏼
Iba Masood
Congrats on the launch folks, can't wait to give this a spin for our internal documentation and wikis!
Brianna Yoon
@ibamasood Thanks Iba! Guidance seriously has us feeling like this 🤩🤩🤩 Excited for you and your team to try it out.
Ben Williams
@ken_babcock and team, this is incredible! You know when something is good when you see it, marvel in it's simplicity and wonder how something like it hasn't existed until now. This is nothing short of a game-changer in procedural upskilling. I love how you've brought the same product magic to guidance consumers as you did to creators. Huge congrats on the launch 👏
Christina Donnell
@plgeek Thanks so much for your kind words and support! 🧡
Ken Babcock
@plgeek Big thanks, Ben! Lots of helpful advice from helpful people along the journey 😉
Rocco Seyboth
🎉
Fiona Chin
Just tried, and it amazed me so much that I want to recommend it to my team.
Ken Babcock
@fiona_qin1 Please do and let us know what they think!
Annie Ng
@fiona_qin1 That's so awesome to hear! Thanks for the support, Fiona. 🙌🏼
Hannah Cohen
@fiona_qin1 Whoop! So glad to hear; thanks so much for checking out Guidance!
Kathryn Dahlke
@fiona_qin1 We're thrilled to hear Guidance unlocked the a-HA moment for you and thanks for being a Tango supporter!
Hal Zeitlin
Been using Tango for over a year. This guidance is going to be so powerful for the companies I build Tangos for. I'm quite excited :) Thanks Tango!
Ken Babcock
@hal_zeitlin2 Thanks for being a loyal user and let us know what you (and your companies) think!
Hannah Cohen
@hal_zeitlin2 Whoop! We appreciate your support as always, and hope Guidance helps you help all your clients.
Kathryn Dahlke
We're as excited as you, @hal_zeitlin2, and thanks for being a loyal Tango user!
Celia
Congratulations on launching Tango, automating interactive process guidance. Streamlining knowledge access boosts productivity; kudos simplifying complex tasks! Let’s toast an innovative solution optimizing human potential. Best wishes maximizing impact!
Annie Ng
@celia_ainsworth Thanks Celia!!
Hannah Cohen
@celia_ainsworth Thank you so much, Celia!
Othmane Khadri
Congrats on the launch @ken_babcock @brian_shultz, loved the introduction video. This new feature is just amazing, making it super seamless to collaborate! :)
Jessica Mauerhan
@othmane_khadri Thanks so much! I agree, the intro video is fantastic, the whole team got a kick out of it :)
Hannah Cohen
@othmane_khadri Super seamless is what we're going for—thank you so much for the kind words!
Pascal Weinberger
Another amazing one by the Tango Team! :)
Ken Babcock
@pascal_weinberger Thanks Pascal! 💃🏻
Annie Ng
@pascal_weinberger Thanks for the support, Pascal! 🎉
Hannah Cohen
@pascal_weinberger We appreciate you!