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Question Base — Turn Slack into a knowledge base with generative AI
Question Base is a new kind of knowledge base. Powered by AI, it answers your team's questions inside Slack. Automatically.
Perfect for fast-growing teams with overheated channels.🔥
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@tornoe @vladington @yanavlatchkova Congrats to you all for the hard work! The product looks fantastic!
You are back! Congrats on the launch! 🚀🚀🚀
@yanavlatchkova I have 2 questions:
1. How do you handle privacy? Does Question Base get access to private conversations? I assume not, then what's your solution to accessing that valuable information shared 1-on-1?
2. Slack can get expensive. My small team uses a free plan that only stores info for 90 days. Can I still get answers from Question Base based on older than 90 days data?
Greetings from Spain! ☀️
@tomaslau Thanks, Tomas! Back to the craziness. I love it ❤️ Super good questions.
1. Slack works in a way where you are only granted permission on a must-know basis. So people add the Question Base bot to the channels they choose (private or public) and it will then work in them and help capture and share information. We use the permissions from Slack to know if a person has an access to a piece of content or not and thus we stick to the already created permission in the team by selecting who has access to what channels.
2. Well, in general, our target group is fast-growing teams where information gets buried in the stream of conversations. If teams are not at a size where Slack is affordable, it will be a hard upsell for Question Base. Anyway, regarding your use case - QB saves the answers as they get populated so the 90 day limit is not a problem. This is how it will capture it - https://www.loom.com/i/b2393d367... and then you're saving know-how and surpassing the limit. When we scrape the history of a channel, we will just not find that much info. :) But that's a later update anyway. So just try it out and we'd super happy to get your feedback and figure out how to make it even more useful for you and the team.
@yanavlatchkova congratulations on the launch. The bot looks amazing.
I'm building a discussion forum for asynchronous communication. Would love to explore an opportunity of integrating your bot into our product. I can see a lot of synergies.
@manas_sharma Sounds very interesting, Manas. Let's connect on Linkedin and talk :)
Hey I tired out the app, and couldn't get any messages beyond "Great question, I couldn’t find anything about it yet. Answer it with QB so it can be saved for others." Tried it one a channel with thousands of URLs posted and was trying to get it to generate a list and rank those URLs.
@smooke Hey David, I can see that QB generated 115 pieces of know-how for the team based on the channel discussions so it will probably know more things now and suggest them to new questions. But let's jump on a quick call and I'll help figure things out: https://calendly.com/yana-vv/que...
@smooke Hey David, I can see that QB generated 115 pieces of know-how for the team based on the channel discussions so it will probably know more things now and suggest them to new questions. But let's jump on a quick call and I'll help figure things out
@smooke Hey David, I can see that QB generated 115 pieces of know-how for the team based on the channel discussions so it will probably know more things now and suggest them to new questions. But let's jump on a quick call and I'll help figure things out https://calendly.com/yana-vv/que...
Congratulations on the launch of Question Base! Here's to the future of AI-powered knowledge bases! 🎉
@usamaejaz Woop-woop let's cheer to that! 2023 will be completely transformative for how we work and how AI assists us with it. Such exciting times to live in :)
Really cool project, congrats!😉 Is there a possibility to define a few standard answers by myself?
I have a separate doc in the Notion wiki with Slack communication rules so your tool won't find an answer for that in my workspace channels.
@lukasz_misiak Yes there's is a way. You can add questions and answers manually.
- Add QB to a #channel
- Simply start posting the questions you want to add
- You can add your custom answer and save it
Some people prefer to create a separate #channel for this specific task.
Hope this helps!
@lukasz_misiak Absolutely, Lukasz! We're using the AI to facilitate the knowledge sharing. If the bot doesn't know anything about the question, it tries capture the answer that a team mate shares.
https://www.loom.com/i/b2393d367...
In this way, we ensure the high quality answers of the team experts and use the AI to scale it up when the same question comes up again.
So you can totally try it without worrying where the info is. In a few iterations, we will add plugins from Notion, Google Drive and other sources so it can auto-find some more information :)
What an awesome product! I'm already using it on Slack. I'm loving it. congratulations 👏👏👏
I have a question, how many questions i can add as a free user ?
@amark89 Hi Amar, thanks for the question. Did you add the bot to a channel with previous data? It will auto-create know-how based on the conversations there.
Reg. the business model - it is free for 90 days since the PH campaign, and then we will test different business models. For now, you can enjoy it and explore as much as you want to. Later, I'll ping you for feedback on what adds the most value and is worth paying for. :)
@yanavlatchkova Hi, thanks for the response. I did the add the bot to a channel and it's working but there is a issue:
When I'm adding a question manually in the paragraph, it displays the whole content i paste but when I view the answer in a channel, it displays only half of it like there is a word limit on the paragraph to display. Anyway to fix this ?
Thanks!
@amark89 Thanks for reporting it! I've submitted it to the tech tech and will let you know.
Congratulations!!!
Could QuestionBase be used for public slack channels managed by an organization? (These public slack channels often get used as an alternative to a forum and to build community. Anything from support questions to organization announcements gets shared and discussed.)
@alex_naydenov Absolutely! Great question. It's actually quite a common use case to offload some of the repetitive questions!
Well done @yanavlatchkova and team! 🙌 I'm always spending way too much time digging through old threads and conversations to get simple answers.
Excited to give it a try!
@alexander_sumin Thanks, Alex! It will make our day to solve that for you! Hugs from all of us!
@yanavlatchkova @alexander_sumin Thank you Alex! Hope this will solve it for you.
One question - it looks like you add to individual channels?
Does this mean that you have to ask the question in the specific channel where the answer can be found?
This feels like a huge issue as most organizations will have 10s if not 100s of channels...
Is it possible to ask a general question and for it to retrieve information from across all channels in a particular workspace?
@the_infonaut Hey there, spot on question! It works like that:
- Add to a #channel
- It will monitor for any questions and if something gets asked, it will try to answer it based on what it already knows
- If it doesn't know anything, it will ping the channel to get an answer, it will save it for later and reuse it next time a similar question comes
So we use AI to facilitate the know-how sharing experience in a team and make it easier. But don't fully automate it not to mislead people with wrong info.
Back to your question, we need you to add the bot channels in order to grant it permission to use the information from there. That's just how Slack works.
And all true that most companies have 10s of channels. But QB adds value to just a few of them where questions gets asked.
Eg. one scaleup we work with uses it in a #product-questions channel, another one in #support-requests and #product-knowledge. Smaller teams have simply a #questions channel.
Hope this answers you questions. Lmk if you have any others.
@practicemakesproduct Hey Nadia, it remains private and shared only to the people who have access to it based on the channel permissions :)
This looks amazing! Is it pulling the answers just from Slack channels or can you plug in other sources like a wiki, project management system etc?
@geordie_frost we will evolve it over time to pull out answers not just from slack but all kinds of other systems of record. This is just the beginning :) the value of it vs search across places is that it’s frictionless experience for the team and they do as they usually do - just chat :)
Saw one of these for Discord yesterday, glad this exists for slack too!
Congrats on the launch
@richard_gao2 Oh, great tip! We will see every single work tool and touchpoint of the workflow of a team be powered up by AI this year. Such exciting times! Thanks for the support, Richard!
@bjarnbronsveld thank you Bjarn! We do our best to create an engaging and energetic visual identity, just like the vibes of a great team at work :)
@brenna_donoghue thank you, brenna! Really hope it will help your team. Just send me any feedback when you try it
@raghav_shankar @chameli_kuduva One of the teams who used it in BETA connected their sales team to the product team to get fast answers to product specific questions and speed up the resolution time of customer requests.
Well, its my sisters product, but as everyone else nowadays I'm constantly dealing with AI products/projects, and after a through review (I watched them build it) Question Base really makes a pain go away.
@realdesigntack Thank you, Vaibhav! That's very sweet of you to say! It's been lots of iterations based on teams' feedback to get to this solution. :)
@yanavlatchkova Iteration loops, back and forth are effort intensive but they makes sense in the end. All the best wishes!
@francescod_ales Thank you!!! Can't wait to hear what you think about it! Congrats again on making Tool Finder! So useful!
@francescod_ales By all means :) Let me know if you need any materials from us.
@huy_doan_quang Thank you, Huy! Lots of iterations got us here! :) Send me any comments you may have.
Question Base