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Free HelpCrunch Live Chat — Free live chat & in-app messenger for startups
Free live chat and in-app messenger by HelpCrunch is a perfect solution for early-stage startups and small businesses that want to communicate better with their customers.
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Robin
Hey ?makers, I really have to compliment you guys. After three years the link is still valid! I am happy to be able to use your product and give the users in my app this solution. You do a great job! Keep up the good work and all the best from Switzerland, Robin
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@robinkunz We'd love to get your honest review of HelpCrunch on G2, if you have some spare time for that 😇 Here's the link: https://www.g2.com/products/help...
Congrats on your launch, guys! We love your product.
Quick question - you mentioned that you'll be launching knowledge base and chatbot features soon.
Can you share the ETAs on those?
@ilya_azovtsev Thanks for the support and your question.
The ETA for Knowledge base and Chatbot functionality is Q4 2018 / Q1 2019 😉
We will keep you updated on those for sure
These guys are awesome! Keep going!
Pros:Like the design
Cons:Didn't find it yet
Good call guys, keep up the good work!
Pros:Finally! An easy-to-use and affordable messenger! Great team who listens to feedback and provides great support!
Cons:none
Many many thanks to you from the entire team for your kind feedback. Be sure we'll keep up doing cool stuff and provide an outstanding support to you and all our customers. 🙌
Congrats with the launch! I'm wondering, what's the difference between your full product and Intercom or Drift?
Hey @andrei_zinkevich - thanks for the great question.
Main differences between HelpCrunch paid plans and Intercom are the following:
- More affordable pricing: our packages start at $12/mo
- Billing: we charge per agent vs per active users which allows you to grow without your monthly bills growing like crazy
- Support: we provide a personal onboarding assistant to every user.
You can learn more about those and other differences of HelpCrunch vs Intercom here - https://helpcrunch.com/intercom....
Here is also a table highlighting the comparison of HelpCrunch's free package vs Drift vs other alternatives - https://helpcrunch.com/blog/help...
Hope this all was helpful 😉
I do like this product. It's easy to use, easy to set up and looks very nice. For me visual appearance is important and I'm totally satisfied. 10/10 ;)
Pros:Cool design! Visual appearance is always an issue with such tools, but they coped with it ;)
Cons:Try to use a bit longer.
Thanks mate! CaptainGrowth is a very nicely designed website and software so I really understand why the appearance is that important for you. And you're right about other tools with a very outdated design.
What I personally think is that the live chat is a face of a business. It's a tool where customers ask questions and get the 2nd impression about you and your brand (the 1st one is the website itself), so you can't afford installing a bad looking chat.
Hi Product Hunters!
We’re excited to launch a 100% Free live chat & in-app messenger for you.
We’ve built it specifically for early-stage startups and small business owners to communicate better and faster with their customers.
As you may know, HelpCrunch is a complex customer communication platform combining a modern live chat, in-app messenger, email marketing automation, as well as a simple helpdesk (features like Knowledgebase and Chatbot are coming soon too).
But during the last 2 years of constantly talking to thousands of our users, we’ve noticed that some new businesses simply can’t afford and don’t need as many features as an all-in-one customer service software offers.
Thus, those users have to use free alternatives which are either poor looking or very limited in functionality.
We hope to serve that need with our free live chat - here are some of its highlights you may want to know about it:
- It is indeed 100% free forever! No need to upgrade to a paid plan if you don’t require additional functionality and you’re ok with some limitations on the free plan.
- Talk to your customers in real-time via live chat on your website
- Customize your live chat widget to suit your website style and brand
- Capture more leads with proactive messages
- Deeply integrate HelpCrunch with your product to send laser targeted marketing campaigns
- Communicate with your customers on the web and via mobile apps anywhere & anytime
Check out the free live chat and let me know your thoughts or questions in the comments below - we’ll be happy to answer those throughout the whole day.
By the way, if you need more advanced functionality beyond the free plan, check out our standard plan starting from just $15/mo.
Great alternative to others out there.
Pros:Fast, reliable easy to use
Cons:none found
Thanks for your review 👍 Feel free to chat us at any time. Will do our best to assist you with just everything.
A great alternative to pricy chats, like Intercom. Really happy that you're making a quality live chat affordable for businesses on the make!
Pros:user-friendly + affordable
Cons:haven't noticed yet
Thanks Stas! Be sure you'll hear a lot more about HelpCrunch in the coming days. We have so many things on our list. Can't wait to finish them all and share with the world!
The cool product which helps me to communicate with our customers.
Pros:User experience is amazing
Cons:I don't see any
Hey Vitaliy! Thanks for the review. If you need any assistance ot if you have some suggestions - feel free to chat with us at any time.
Great live chat solution, which we've been using and recommending to our clients. Fast and reliable, and in my opinion, better than the existing competition.
Pros:Fast, reliable, easy to use
Cons:None found
Hey hey, Denys! Thanks so much for being our valued partner and customer. We really proud of being useful to lots of businesses. I'm pretty sure we'll have a long-term beneficial cooperation. Cheers 🍺
I've been using HelpCrunch for almost 6 months now. I switched over from Intercom because it was too expensive and it was getting out of hand as the number of users increased.
PROS:
Looks good (could've been better though)
The dashboard is easy to navigate
Proactive chats (Not perfect yet - messages are delayed by a few mins)
Chat support is quick and on point
AFFORDABLE!
CONS:
Proactive chat doesn't work perfectly fine (messages are not send immediately after the conditions are met) but gets the job done!
The chat UI/UX could be a bit better.
This is the closest I could get to Intercom for an affordable price. And their product and chat support are so good that I made an account on ProductHunt just to review this! 😊
@gaurav_rajput Hey Gaurav! Nice to see our customer here in comments. Be sure we'll take all your mentioned CONS into our account and will fix those. I've already forwarded this to our product team. May I know what exactly you don't like about the chat UI/UX. We want to bring it to the 'perfect' level and your feedback would be much appreciated.
@pavlo_pedenko Hey Pavlo! Intercom is a great software, but really overpriced. There're a lot of micro features that stand us apart from Intercom and you can also read through all the major distinctions by visiting this comparison page:
https://helpcrunch.com/intercom....
We have a considerable amount of customers that switched to us from Intercom, though frankly there're a few who switched from us to them. In the end of the day it's only up to you what to use for your support, marketing and sales. And the best way to make a decision is to give all the best options a try. This is also one of our goals providing a free version. You can still trial any of our paid plans for 14-days, but for some people it's not enough as we're all busy people, right? So you can start with the free version just to check the basics and then choose any paid plan that suits you best and try it for 14-days.
P.S. We actually support almost any custom scenario so don't hesitate to chat with us and ask for whatever you want 😉
Great Video and nice design. We are actually searching for chat + in app user notifications on trigger event. Looks promising so far.
@yevgen_tsvetukhin Cool! Feel free to chat us if you need just any kind of assistance. Be sure we'll do our best to provide you with the outstanding support! 😇
Great solution overall!
Pros:it's affordable, easy to understand and use. Emails are great bonus. And they also give your a personal onboarding assistant.
Cons:none
Great app! More so an awesome support team that is very responsive to requests! Keep up the good work, you guys!
I have been used Help Crunch for more then half year so far for multiple projects and I am happy with the results. Easy to make custom design for your website, easy to manage, easy chat :)
Pros:Great design, easy to use!
Cons:Not found yet!
Hey Alex! Thanks for your warm words 🙌 It's a real pleasure having you as a customer. If you need just anything from us - you know where to drop us a line.
I've been using it for over a year and I'm satisfied both with the features (proactive invitations, visitor monitoring, analytics etc) and their support. Good live chat for businesses that need to attract customers, support them, and sell online
Pros:Cuztomizable and intuitive
Cons:all's ok so far
Thank you so much, Mila. If you have any suggestions, you know the best way to reach us - HelpCrunch chat 😀
Thanks, guys, our valued customer, for this good feedback 😇 Yes, we've had a long story. We had some complicated situations and good times, but after all, I really believe that we came up with a good solution for you. Thanks so much for all your feedback and motivation for us to make our software better and better. Be sure we're doing all humanly possible to provide you and all our customers with the best communication platform out there and at a reasonable price.
Amazing app! Great replacement of money sucking apps (messenger) for a startups 😉