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Baptiste Jamin

Crisp Livechat - The most modern experience to talk to website visitors

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Baptiste Jamin
Maker
3 month after Crisp 2.0, we release our revolutionary Livechat! It contains a lot of innovations, including: - The new LiveAssist feature allows your agent to take control of your visitor screen and assist them - Video calls - Drip Campaigns - A new CRM part - A bot feature to auto-reply to customers - The first in-chat game, allowing your visitors to wait when you are offline - You can start using Livechat and then hand-over using other channels (Messenger, Twitter, SMS, Email)
Joey Tawadrous
@baptistejamin Wow guys this is an exceptional update. You've added so many feature-rich upgrades that I'm sure so many people (including myself) will find useful.
Rasmus Bernt Knudsen
@baptistejamin Sounds great. Have you considered (if not done already) to make it possible for people to leave a recorded audio/video message - for inspiration check 'Pressplay.io'
Baptiste Jamin
Maker
@rasmus_bernt_knudsen It's possible :)
Lisa Dziuba
Love your chat! Using it right now on our site and it makes our life so easier!
Baptiste Jamin
Maker
@lisadziuba Thank you Lisa!
PE Lieb
Great job guys !
Baptiste Jamin
Maker
@pedward_lieb Thank you!
Jack Smith
"The most modern"... that's a new one. usually is "the most beautiful", or something equally unquantifiable
Stephen Campbell
@_jacksmith @maneesh It's pretty understandable to me... I agree, it takes the most modern approach. Unquantifiable, yes. Truly differentiated? Hell yes. For now...
Jack Smith
@stephenalan it's a bullshit tagline that imho the company shouldn't make, but users should decide. No product can self claim to be the "most modern" or "best designed".
Stephen Campbell
@_jacksmith I understand your frustration. But, it's business. BS claims are made on a regular basis. It's the user's connection to it that counts, who usually won't care if the claim is unquantifiable or even substantiated. It's marketing. Let's face it. The greatest marketers make some of the most audacious claims. McDonald's "I'm Lovin It?" - hardly.
Jasmine Anteunis
Good job guys! :)
Baptiste Jamin
Maker
@jasmineanteunis Thank you Jasmine! Hope to be integrated with Recast soon!
Adam Cellary
This product is a killer! I'm using it since few months and it works really great, and now video calls inside toolbox chat?! Awesome idea and i think it's really revolutionary approach! Congratulations!!
Baptiste Jamin
Maker
@acellary Thank you Adam!
Alexander Diatlov
Guys, keep rocking! Your live chat is really good, we use it every day for our support :)
Marc Montagne
As always, I'm more than impressed by the great work you guys have been doing over the past iterations of Crisp and proud of being a member since the beginning! A huge congrats to the whole team!
Valerian Saliou
Maker
@marcaime Thanks Marc. And double-thanks for the initial hunt of our V1!
Patrick Joubert
Great product and great team! :)
Angus
Just signed up. Intercom is dead. Long live Crisp.
Nic Coates
Some amazing features! The video calls being one that I'm excited about 😎 Awesome job 👍
Baptiste Jamin
Maker
@gadgick Thank you! This new version also contains the "LiveAssist" feature to take control of your visitor's screen :)
Kalo Yankulov
@baptistejamin Where we can see a demo of LiveAssist? :) sounds sexy
Baptiste Jamin
Maker
@kaloyanyankulov Just go on Crisp, and chat with me
Ravi Srinivasan
Awesome.
Baptiste Jamin
Maker
@ravsydney Thank you!
Dean Jacobson
Nice work to everyone @Crisp! Keep up the good work!
Angus
Is this competing with intercom or have I missed something?
Angus
@iamjustinm great to hear. I am running a free trial of intercom right now but I’m not happy with the cost. I will install crisp this evening.
G G
Have been using messenger platform. But this is more inviting to visitors, will be switching to this. Thanks for making a choice for this easy, great service.
Valerian Saliou
Maker
@androidlove Thank you Carlos!
Nachum Kligman
Really great interface!
Roy Joling
Well done guys! Keep up the good work.
Manikandan
@baptiste Is this kind of feature available https://www.intercom.com/custome... ?
Baptiste Jamin
Maker
@baptiste @manikandanux Yes, check our CRM / Users part
Cam Langsford
@baptistejamin congrats on the version release. Hey I haven't been able to navigate your website to find the details fo the CRM/Users features. I'm a long time Intercom user but my SaaS platform is small and Intercom pricing is killing me a bit so am looking for a viable alternative for inapp automated messages from events and tagging as my users interact with my app. We also use Intercom for onboarding users both with email and inapp messages. Thanks! Cam
Josh Huff
Seems cool, definitely not the first live chat with video calls, but one of the coolest looking ones.
Eugene Kruglov
Really liked the idea & I would love to try you, guy, but you don't have Segment integration which is critical for us :( Can't imagine switching to you without this.
Baptiste Jamin
Maker
@tahorg It's planned this summer!
Eugene Kruglov
@baptistejamin Baptiste, hi. Sorry, I missed your answer. Good to know that. We'll definitely try you after that. If you by any chance can let me know about this implementation, that would be great: zk@appfollow.io Thanks in advance.