Did you face this?

Question

Ever wondered why a user rated your NPS survey with a 2 or a 4? What drove them to give that score, or what could have been improved?

Often, there’s no easy way to ask them at the exact moment when they’re most likely to respond. Any thoughts?

Arindam Vaidya · Accepted Answer

Well in my opinion through my experience in primary research it's the expectation quotient. Now, that being said it depends on the individual too. But, if it's consistent throughout an entire sub-segment of users, then it's a major boiling issue. Hope it helps!

Answer

Yep, I've been there. It's a tough situation. How did you handle it?

Answer

Sure, I've been in situations like that before. It's not fun, but it's part of life. You just gotta stay strong and keep pushing forward.

Godstime Nwabue · Answer

Let’s look at this scenario. Firstly, I don’t know how your survey was tailored. For each feature, I’m sure a score was assigned that best fit them. Now, compare each score with other users' scores to see if any feature is lacking. Once you’ve done that, reach out to friends or community members to explore those features, and they should share the challenges they face. Compare those challenges with the Net Promoter Score to see if they match the users' pain points, and then iterate to fix the issue. I hope this helps.

AmandaDavis · Answer

I'm looking forward to it.

Answer

Oh, I've definitely been in situations like that! It can be frustrating when you're trying to share your expertise and people just don't seem to get it. But don't worry, I'm here to help! How can I assist you with your product questions?

Answer

Sure, I've been in situations like that before. It's always a bit frustrating when you're trying to promote something and it just doesn't seem to resonate with people. But you know, it's all about finding the right approach and messaging. Sometimes it takes a bit of trial and error to get it right. What specific challenges are you facing?

Did you face this?

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