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  • Thomas Verschoren

    Thomas Verschoren

    Problem solver with a passion for apple
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    Thomas Verschoren
    Thanks to Event Manager Pro, giving personalised customer service isn't complicated. It integrates into Zendesk, making it easy to log events to customer profiles in the Agent Workspace. With our templates you can make sure events contain the right info.
    Event Manager Pro for Zendesk
    Event Manager Pro for Zendesk
    Give context by adding events to the customer timeline
    Thomas Verschoren
    Internal Note focuses on Zendesk and the Sunshine platform and will contain tutorials, sample code, documentation and updates on developer focused Zendesk releases. Articles are added weekly and updated to keep up-to-date with breaking changes.
    Internal Note
    Internal Note
    A blog about Zendesk with a focus on development & Sunshine
    Thomas Verschoren
    Message Board is an integration for Zendesk Support. It lets team leads and admins notify agents of significant events related to customer service or specific tickets.
    Message Board for Zendesk Support
    Message Board for Zendesk Support
    Send notifications to your customer service agents.
    Thomas Verschoren
    While Zendesk provides you with a basic email design, it’s not easy to customize it to reflect your brand. Email Template Builder solves this problem with email templates and an intuitive interface to customise your Zendesk emails without coding skills!
    Zendesk Email Template Builder
    Zendesk Email Template Builder
    Design fully custom HTML templates for your Zendesk emails
    Thomas Verschoren
    Your customers are global and speak many languages.
    Your FAQ can be translated into multiple locales but your forms on Zendesk are often only available in your default language.
    You can use Dynamic Content to translate your forms and we automate that process.
    Translate Zendesk Ticket Fields
    Translate Zendesk Ticket Fields
    Transform all your ticket fields into dynamic content
    Thomas Verschoren
    Follower View adds an app to Zendesk Support that gives agent quick access to their followed or CCd tickets and allows to quickly view them or (bulk) unfollow tickets.
    Follower View for Zendesk
    Follower View for Zendesk
    Adds a custom view to Zendesk for your Followed tickets.
    Thomas Verschoren
    The Asana app for Zendesk allows you to escalate tickets to Asana tasks.
    You can create them, link to a specific project or assign to a colleague.
    When adding a task you can add a due date and add yourself as a follower and link back to the Zendesk Ticket.
    Asana for Zendesk Support
    Asana for Zendesk Support
    Create Asana Tasks directly from tickets
    Thomas Verschoren
    Widget Guide is the easiest way to customize your Zendesk Widget. Change colors, buttons and text. Hide elements, fill in form fields, translate or rebrand the widget.
    Zendesk Widget Guide
    Zendesk Widget Guide
    Configure your Zendesk widget without writing code