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Rob Fitzpatrick
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I love Steve's approach, and there's always a soft-spot in my heart for another user researcher with a background in the world of games ;). Great stuff.
Building User Research Teams
How to start and grow UX research teams
Rob Fitzpatrick
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Grain is the answer to the longstanding question of how to take good notes for remote custdev calls. Killer tool.
Grain 1.0
Share Zoom video clips, transcripts, and live notes for free