Mo McKibbin

Hi everyone! Mo from Help Scout here :) Since help desks aren’t one-size-fits-all, we added a new plan designed for larger companies. Plus has all the goodies our customers love in Help Scout, but with even more features built to scale. Here's what's to love in Plus: - Custom Fields: Set fields to store custom data for customer conversations to keep your reporting data squeaky-clean. -...

Hi everyone! It's Mo from @helpscout :) We’re pretty stoked to have launched our new iPhone app this morning. Here's all the cool stuff you can do with it: View a list of your Help Scout Mailboxes View all folders for incoming conversations Reply to customers and add Cc/Bccs Add notes to conversations Assign conversations to team members Change status on conversations Use and access...