Megan Kopalasingam

Hey PH community 👋 Meet AI drafts. ✍️✨ With just one click, AI generates a draft based on historical conversations and your help content. With AI taking the first pass at replies, you’ll: - Move through the queue in record time. With AI drafts getting you from zero to one, you can breeze through FAQs and slash response times. - Spend less time researching. AI drafts is continuously learning...

Hey Product Hunters 👋 At Help Scout, we’re committed to harnessing the power of AI to drive delightful customer experiences, with easy-to-use AI tools that reduce repetitive tasks and free up time to focus on more meaningful conversations. We’re excited to announce the launch of Help Scout’s newest AI feature: AI assist. In seconds, AI assist can make text longer or shorter, more...

Hey Product Hunters 👋 Customers expect you to meet them where they are, and that means opening up multiple communication channels. But when you’re juggling email, live chat, social, and more, it’s easy for conversations to get lost, overlooked, and disorganized. That’s why we’re introducing Messenger in Help Scout—A new channel integration that makes it easier than ever for teams to bring...

Hey Product Hunters 👋 Customers expect you to meet them where they are, and that means opening up multiple communication channels. But when you’re juggling email, live chat, social, and more, it’s easy for conversations to get lost, overlooked, and disorganized. That’s why we’re introducing Messenger in Help Scout—A new channel integration that makes it easier than ever for teams to bring...

Love how light users make it possible for companies to collaborate, cross-functionally, on customer conversations!