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![Keith Sipmann](https://ph-avatars.imgix.net/1152000/original.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=48&h=48&fit=crop&frame=1)
Keith Sipmann
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My teams been using this for over a month and they love it. It's increased visibility on production and helped us get a handle on customer satisfaction per ticket.
Pros: Excellent UI, Lots of features, Great reporting, Awesome built in survey tool
Cons: None so far...
![Freshdesk](https://ph-files.imgix.net/c2cc20b2-f282-4a91-be05-aaf99f826823.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=48&h=48&fit=crop&frame=1)
Freshdesk
Everything you need to deliver exceptional customer support.