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Joe Lambe
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For those keeping score, this is Intercom's third book, following books on product management (https://www.producthunt.com/tech/intercom-book) and customer engagement (https://www.producthunt.com/tech/intercom-on-customer-engagement-book).
This isn't a tactical how-to guide, but instead our thoughts on scaling support from the part-time responsibility of a founder to a dedicated support team...
Intercom on Customer Support
Behind every great product is a great support team
The Inside Intercom Podcast - Margaret Gould Stewart
We chatted with Margaret at Facebook on designing at scale.
A guide to preventing product bloat
This illustrated guide will help you put an end to feature …
The Inside Intercom Podcast
Conversations with startup practitioners
Lucky or Smart?
Fifty pages for the first-time entrepreneur
Hackers & Painters
Big ideas from the computer age
The Checklist Manifesto
How to get things right
Damn Good Advice
How to unleash your creative potential
It's Not How Good You Are, It's How Good You Want to Be
http://www.amazon.com/Its-Not-How-Good-Want/dp/0714843377
The Effortless Experience
Conquering the new battleground for customer loyalty
Getting Real
The smarter, faster, easier way to build a successful app
The Monk and the Riddle
The art of creating a life while making a living
How to Win Friends & Influence People
Book by Marty Cagan
Slack (The book)
Getting past burnout, busywork and the myth of total
Business Adventures
Twelve classic tales from the world of Wall Street
Pricing on Purpose
Creating and capturing value