Jery Zhou

AI interviewers can streamline data collection and identify patterns quickly, but they can't fully replace human researchers. Humans excel at emotional intelligence, contextual understanding, and analyzing complex, unstructured responses. A hybrid approach combining both AI and human insight is optimal for extracting actionable insights.

Customer preferences and behaviors can shift rapidly due to factors such as emerging trends, technological advancements, or changes in societal norms. This dynamic landscape requires continuous monitoring and adaptation of research methods to ensure that insights remain relevant and actionable for businesses.

When doing customer research, there are significant challenges. First, getting accurate and representative data is hard because of sampling and response bias. Second, it's difficult to understand real customer needs as they often state surface - level problems and their needs change quickly. Finally, analyzing data is tricky due to overload and subjective interpretation, which can result in...

It's truly impressive to see your journey from the early days of AI in 2015, facing challenges with efficiency, and then evolving through a decade in banking SaaS+AI. Now, with the Gen AI - inspired Chikka.ai, it seems you've come a long way. I'm excited to try it and see how it revolutionizes customer research. Can't wait to share my feedback!