Jarry Ahmad

Will there be more reports like this that aren't just on customer feedback?

Definitely download it if you're a PM Pros: Really good lessons learned & shared Cons: none

This looks great! As someone who's helping out with a number of different companies, something that often comes up is the fact that customers now live across both web and mobile, rather than just a single channel of engagement. How do you see customer experience strategies changing, to account for this?