Lucia Wang

So true! Every product guide says ‘talk to your users,’ but in reality, it’s easy to get caught up in everything else. I try to have structured check-ins—whether through user interviews, feedback surveys, or just casual DMs/comments.

For startups, speed and precision are everything! An AI agent that can quickly identify key customer segments, conduct tailored interviews, and synthesize insights into actionable recommendations would be a game-changer. Real-time sentiment analysis and adaptive questioning (where the AI adjusts based on responses) would also be super useful for uncovering deeper motivations. Curious—how well...

AI interviewers are definitely changing the game in customer research! They can scale conversations, analyze patterns instantly, and remove interviewer bias, making them incredibly efficient for extracting structured insights. But I wonder—can they fully replace human researchers when it comes to capturing subtle emotions, contradictions, or cultural nuances? Maybe the best approach is a hybrid...

One of the biggest challenges I’ve faced in customer research is getting truly honest and deep insights from users. People often say what they think you want to hear, or they struggle to articulate their real needs. Also, time and budget constraints make it hard to do in-depth interviews at scale.