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![Duy Hai Mac](https://ph-avatars.imgix.net/1844846/original.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=48&h=48&fit=crop)
Duy Hai Mac
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I've used Drift for almost 3 months now and it has helped me deal with user questions much more efficiently!
Pros: Knowledge center, automatic responses by a bot, custom tags, lots of useful features available on the free plan.
Cons: iOS app needs improving, often shows errors when loading conversations, information available on desktop is not visible in mobile app.
![Drift 2.0](https://ph-files.imgix.net/c943a2f4-8c06-4588-8aeb-a980577fbd1e.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=48&h=48&fit=crop)
Drift 2.0
A scalable way to talk to your customers
![Duy Hai Mac](https://ph-avatars.imgix.net/1844846/original.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=48&h=48&fit=crop)
![Duy Hai Mac](https://ph-avatars.imgix.net/1844846/original.jpeg?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=48&h=48&fit=crop)