Eric Tracz

For nearly a decade we have struggled with finding the right support solution. In previous years we’ve gone through HelpScout, Zendesk, as well as a number of self-hosted solutions. Unfortunately, none of them were or are quite right for us, and we know we’re not alone in this conclusion. It all comes down to a number of factors. Factors like cost. For a small team of 15 people, the cost – at...