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Echo
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What is your primary concern when using an AI chatbot for customer service?
I am a product manager of an AI chatbot. Any suggestions or feedback would be greatly appreciated.
If you have any questions regarding AI or e-commerce, feel free to ask :)
Echo
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I used to be a firm believer in human customer service until we implemented our chatbot. I never thought I would say this, but our chatbot has truly impressed me with its capabilities. It has streamlined our customer support process and significantly reduced response times. I can't wait to see how much more it can improve as we continue to develop and enhance its functionalities.
Chatbot or human customer service?
Nathalie
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Echo
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