Dan Miller

Funny. Just got back from Enterprise Connect and I came back with the impression that all the major conferencing platforms: Webex, Zoom and Microsoft have beefed up their "native" transcription and summarization. Diarization too. I probably need to get more info because I came to believe that these functions are going to be embedded.

Seems ripe for improving conversational personal virtual assistants. Is there anything going on on that front?

I don't think that Amelia is the first 'bot to be deployed in the public sector. 2 years ago, the U.S. Army won an Intelligent Assistant Award for Sgt Star http://www.nextit.com/work/army.php which has been offering assistance to both new recruits and vets since 2006 (powered by NextIT). Gov't sector agencies are evaluating a number of options for deploying Intelligent Assistants to support...