Clara Hong

Clara Hong

Novice sailor in the world of startup
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Clara Hong
Clara Hong
started a discussion

Getting back churned users, is it worth it?

My time is split evenly between acquiring new users and making existing customers happy (so they stay). But now, I'm wondering if this should be a tripart split, and I should also be paying attention to churned users. In the past, I've tried a win-back campaign for churned users by offering them a discount. But it had 3% conversion. Should I focus on re-engaging churned users for my SaaS? If...
Clara Hong
Clara Hong
left a comment
This is a really fun idea! I had fun reading through the tweets on the page :)
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