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Bridget Holland
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Practical and down to earth. All the obvious-when-you-think-about-it stuff people don't think about, in one handy reference.
The only thing wrong with it is that for geographic reasons I had to buy the ebook and I really need a hard copy on my desk with post it notes on the best pages. (The one with content sanity checks for specific page types.)
[Book] Making Your Website Work
100 copy & design tweaks for smart business owners