Brant Myers

We have been using Hiver for a couple of years as the starting point for our support process. It is a perfect fit for our need to queue, triage, assign and respond to client support requests. My appreciation for Hiver grew when our physical office closed due to the pandemic. Hiver was a key component in our successful transition to working remotely and our ability to maintain the collaborative...

Before Hiver, managing a shared support Inbox was impossible. Hiver ensures that no client requests are missed, that every request is assigned quickly, and that we all have visibility into what others are working on.