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ann terrence
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Hi @faisal_khushnood1, Zoho SalesIQ 2.0 allows customers and agents to send voice messages across during an ongoing live chat session.
Some of the key points in this feature:
1. No extensions or installations involved, it's a one-click action.
2. You have control over the voice message option by restricting it for either party
3. Voice messages remain a part of the transcript, so admins can...
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Faisal Khushnood
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A complete customer engagement platform with capabilities like multi-brand management, visitor insights, lead scoring, profile enrichment, live chat, messaging channels, no-code bot builder, a near-human NLP-driven chatbot, profanity management, and more.
Zoho SalesIQ 2.0
A smart data-driven customer engagement platform