I wrote more than 72 hours ago to be charged for this month's minutes, the cut-off date was on November 16 and they have not charged me for the minutes for which I already paid. Additionally, I need to be charged for the minutes for the months. in which I did not use them. I already paid in advance and I haven't used them, I need them urgently. Is there anyone who can really help me? If there is no timely support, please tell me how you can refund my money, I am not going to pay again for something that I already paid and to which I am entitled, I urgently need my minutes. I only have a minute, as you can see.