This is my favorite Saas ever, you can send a video for so many reasons, and it makes more sense to have asynchronous communication because everyones day, flows, and priorities are different.
The request video feature is a huge reason I use this also. I don't have to worry about a text response back, just a video when my guest has time!
Organization, customization and now dynamic videos all make this an obvious win.
You can't afford not to!