We were looking for a tool that ...
1. Provides a curated list of issues that are happening in our production and for that matter all of our different environments.
2. Show us the impact of each issue and how it is affecting our customers.
3. Filtering issues based on customers. For us, some customers are far too critical for our success and we like to provide them with proactive support/service
4. Allow our entire team to be on the same page. From Customer to Support, Product Leads, QA and Engineering.
5. Show engineering exactly what happened (step by step), with dev tools and access to browser dev tools for each of those steps.
6. HIPAA and Soc-2 compiant. Very important for us.
PlayerZero satisfied all the checkboxes for us.
PlayerZero has now become the first thing we discuss in our DSM.
No more 'Game of Telephone' within our organization anymore.
Highly recommend to anyone who wants to streamline and make the entire organization efficient.
Love PlayerZero - The organization is incredible and they genuinely care about their customer base. It's very easy to implement and has a huge impact on quality control within our organization.
We use PlayerZero ourselves each and every day, not only to improve PlayerZero itself, but also to get a better vantage point into our clients' product quality issues. We built this product because we needed something to bridge the gap between product and engineering, and PlayerZero is exactly that. We believe in PlayerZero because it has genuinely solved some of the most painful issues impacting our teams, and we know it'll do the same for you.
