Nicepage

1 star due to not honouring their refund policy, which for me is a huge red flag for a company and their integrity. I'll start with the positive - the desktop software is good, once I upgraded to premium I was able to get the design I wanted. I like that the drag and drop function make it easy to use, I can easily create a header and footer that repeats over all the pages. The negatives: changing the layout on mobile view changes the layout on the other views of the website - this caused lots of headaches and wasted time trying to create a layout that worked across all the views - in the end I gave up as I couldn't achieve this. I didn't want to have wasted all my time creating the right design only to lose it because of the responsiveness issues, so I decided to upload it to WordPress thinking that at least I would have what I had designed and I could then use WordPress to adjust the mobile view. Unfortunately, it didn't update the theme customisations I made on the desktop app and so the colours were all wrong, the text wasn't right and it also messed up my layout again! At this point I was fed up and having exhausted help / support, I asked for a refund. You have to contact them on Skype, simply requesting a refund in writing is not enough. They then proceed to ask you many questions - some were meant to actually troubleshoot, so I did engage with the process, however, their response time was too great and I did not have enough time to wait for their support to help me upload my design to Wordpress by giving them access to my account, so ultimately decided to move to a different website builder. I requested a refund various times in both Skype as requested and their support / ticket page which they guided me to from Skype but their response is just to ask more questions and avoid the request. Cannot recommend unfortunately based on these interactions, which is a shame, as I feel the product has potential, but poor customer service mean I won't return to find out how it develops over time.