Review of Kraken Exchange by M S

Hands down the best exchange for fees, security, and customer support. They have a great leadership team, they are super transparent, and are also not scared to stand up against bad country leadership or external pressures. They are loyal to their culture and to their clients and have without a doubt won me over for the long run.

2yr ago

Piper Michelle

•2 reviews

ɪ ᴡᴀs ɪɴᴛʀᴏᴅᴜᴄᴇᴅ ᴛᴏ ᴀ ᴄʀʏᴘᴛᴏᴄᴜʀʀᴇɴᴄʏ ᴛʀᴀᴅɪɴɢ ᴘʟᴀᴛғᴏʀᴍ sᴍᴀᴛᴅᴇᴄ. ᴍᴇ. ᴡʜᴇʀᴇ ɪ ɪɴᴠᴇsᴛᴇᴅ ᴍʏ ᴇɴᴛɪʀᴇ sᴀᴠɪɴɢs, ᴛʜᴇʏ ᴅɪᴅɴ’ᴛ ᴀʟʟᴏᴡ ᴍᴇ ᴛᴏ ᴡɪᴛʜᴅʀᴀᴡ ᴍʏ ᴘʀᴏғɪᴛs ᴏʀ ᴍʏ ɪɴᴠᴇsᴛᴍᴇɴᴛ ғᴜɴᴅs ᴇᴠᴇɴ ᴀғᴛᴇʀ ᴘᴀʏɪɴɢ ᴀʟʟ sᴏʀᴛs ᴏғ ʀɪᴅɪᴄᴜʟᴏᴜs ғᴇᴇs. ɪ’ᴍ ᴀ ᴅɪsᴀʙʟᴇᴅ ᴠᴇᴛᴇʀᴀɴ ᴀɴᴅ ʟᴏsɪɴɢ ᴍʏ ғᴜɴᴅs ᴛᴏ ᴛʜᴇsᴇ ᴘʟᴀᴛғᴏʀᴍs ʜᴀs ᴄᴀᴜsᴇᴅ ᴍᴇ ᴀʟʟ ғᴏʀᴍs ᴏғ ғɪɴᴀɴᴄɪᴀʟ ᴅɪsᴛʀᴇss ᴀɴᴅ ᴅᴇᴘʀᴇssɪᴏɴ. ɪ ᴡᴀs ᴠᴇʀʏ ʟᴜᴄᴋʏ ᴛᴏ ʜᴀᴠᴇ ᴄᴏᴍᴇ ᴀᴄʀᴏss ᴡᴡᴡ.ᴀʟʟʜᴀᴄᴋsᴢᴏɴᴇ.ᴄᴏᴍ , ᴡʜɪᴄʜ ᴡᴀs ᴀʙʟᴇ ᴛᴏ ʜᴇʟᴘ ᴍᴇ ʀᴇᴄᴏᴠᴇʀ ᴍʏ ᴄʀʏᴘᴛᴏ ᴀғᴛᴇʀ ᴛʜᴇɪʀ ɪɴᴠᴇsᴛɪɢᴀᴛɪᴏɴ, ᴛʜᴇʏ ғᴏᴜɴᴅ ᴏᴜᴛ ᴛʜᴇ ᴘʟᴀᴛғᴏʀᴍ ᴡᴀs ᴀ sᴄᴀᴍ sɪᴛᴇ ᴀɴᴅ ᴡᴀs ᴏɴʟʏ ᴀғᴛᴇʀ ᴍʏ ɪɴᴠᴇsᴛᴍᴇɴᴛ ғᴜɴᴅs. ᴡᴡᴡ.ᴀʟʟʜᴀᴄᴋsᴢᴏɴᴇ.ᴄᴏᴍ sᴇʀᴠɪᴄᴇ ᴡᴀs ᴀʙʟᴇ ᴛᴏ ʀᴇᴄᴏᴠᴇʀ ᴀʟʟ ᴍʏ ғᴜɴᴅs. ɪ’ᴍ ᴛʀᴜʟʏ ɢʀᴀᴛᴇғᴜʟ ᴀɴᴅ ɪ ʜɪɢʜʟʏ ʀᴇᴄᴏᴍᴍᴇɴᴅ ᴛʜᴇɪʀ sᴇʀᴠɪᴄᴇs ᴛᴏ ᴇᴠᴇʀʏᴏɴᴇ ᴀғғᴇᴄᴛᴇᴅ ʙʏ ᴛʜɪs sᴄᴀᴍ. ᴛʜᴇɪʀ ᴄᴏɴᴛᴀᴄᴛ ɪɴғᴏʀᴍᴀᴛɪᴏɴ ɪs ᴀs ғᴏʟʟᴏᴡs: ᴇᴍᴀɪʟ:sᴜᴘᴘᴏʀᴛ@ᴀʟʟʜᴀᴄᴋsᴢᴏɴᴇ.ᴄᴏᴍ

1yr ago

Vitali

•2 reviews

Should you trust Kraken? Absolutely NOT. They can do whatever they want with your account, and you won’t be able to prove anything. Here’s my personal experience: Part 1 is detailed in this post: link Next, I created a new account as instructed in their email. To do this, I had to create a new email address since I couldn’t register with my old one—it kept saying an account was already associated with that email. Minor inconvenience, but I moved on. I registered the account and began the KYC process. Currently, I’m a resident of the European Union, having moved here almost three years ago, and I hold a temporary residence permit in one of the EU countries. I uploaded the required documents and waited. The response I got was that my documents were not acceptable—specifically, my temporary residence permit. They stated that they require either a passport from the country of residence or a permanent residence permit. I argued that what they were asking that it's impossible: you can only obtain a permanent residence permit in my country after living here for five years, and citizenship is not handed out to just anyone. I even sent them references proving that a temporary residence permit is an official document granting the same rights as a permanent one. For reference, my documents have successfully passed KYC verification on all major crypto exchanges (Binance, Coinbase, OKX, KuCoin, Gate, and others) as well as with brokers offering stock trading services. All of them accepted my documents—except Kraken. Communicating with them felt like talking to a brick wall. After 1–2 weeks, they sent me an email simply stating that my new account had been closed with a tone that essentially said, “Get lost and stop wasting our time.” At this point, I’m completely done with Kraken. Their absurd requirements and disrespectful attitude toward customers make their exchange absolutely irrelevant to me now. There are plenty of similar or even better crypto exchanges out there that are reasonable and value their customers. Think twice before dealing with this one. They can suddenly hit you with absurd demands that are impossible to fulfill and do whatever they want with your account. Do you really need that kind of hassle?

8d ago

Dickson Miller

•14 reviews

I was being so ignorant investing my bitcoin with a fake company using Kraken, I realized i’ve been dealing with fake company. Maciofonespyrix@gmailcom is top notch got all my lost bitcoin back within 72hrs

2d ago

Eric

•3 reviews

They're good. But could need a wallet.

11mo ago

Nawaz

•2 reviews

2yr ago

Oleg

n.exchange

•2 reviews

Overall a good product, but many technical problems + the company is taking a position against the clients by disabling trading at times, suspending market order execution, or creating an artificial slippage which they then take to their own pocket.

7yr ago

XRP ADA

•1 review

Keep up the good work!

6yr ago

Ben Peterson

•1 review

I‘ve been using Kraken as a professional trader and account manager since 2016 and I‘m positively surprised about the recent changes. The new UI is really nice and shows quite a lot of improvements in regards to usability and overall performance. While Kraken is great for advanced users, it can be hard for beginners at times. But it looks to me like the company is listening to feedback and does a lot of improvements, sometimes more obvious ones, sometimes tweaks behind the scenes. Now, what really makes Kraken my go-to exchange is their customer support. Since last year, I‘ve had a number of issues (my own fault) and had to contact them to restore my access, check my security settings etc. I always received a friendly reply within hours at most. Impressive! If you‘re able to fulfill some of the wishes many people have, such as releasing a good mobile application, then I‘m sure Kraken will be very far ahead, compared to the other exchanges these days.

6yr ago