What do people think of Intercom?

The community submitted 543 reviews to tell us what they like about Intercom, what Intercom can do better, and more.

4.3/5All time (55 reviews)

4.6/5

Recently (12 reviews)

543 Reviews

Best

Any Rating

Dima Khort

Finance

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12 reviews

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Verified

Congrats to Intercom on this stellar offering tailored for startups! 🎉 Absolutely thrilled with Intercom for Startups! This platform has significantly boosted our customer engagement by providing real-time chat and targeted messaging, leading to quicker response times and higher satisfaction. The product tours and educational resources are incredibly helpful for onboarding new users smoothly. The 95% discount for startups is a fantastic bonus, making advanced features accessible to early-stage companies. However, be prepared for higher costs once the discount period ends. Overall, a game-changer for startups looking to enhance their customer support. Kudos to the Intercom team for this excellent initiative!

May 24

Omar Farook

Founder & Leadership

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13 reviews

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Verified

Best for support chat, CRM, customer data and accurate in app marketing messaging flows.

Dec 4, 2023

Md Nasrullah

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10 reviews

Intercom

Jul 12, 2023

Himanshu

Game Developer & 3D Artist

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4 reviews

Intercom's promise of reduced human support and cost savings is appealing, but its execution lacks consistency, leading to occasional hiccups in customer experience.

Aug 29, 2023

Magic Super

co-founder

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1 review

I use the intercom as an end user on many sites and I can say for sure that adding AI is the most useless updates. The bot has not answered any of my questions and does not understand when I ask to call people. That's enough

Dec 5, 2023