Of all the AI bots we've tested, FIN's the bot best fitting our needs right now. However, the reporting/analytics are confusing at times, and we also lack rather basic features such as forwarding screenshots and recordings to our ticket tool.
Intercom is a decent tool. I appreciate that they support sending emails. But it can be challenging to find information on the dashboard, and there are too many features that our team doesn't use. This can be distracting and time-consuming.
I use the intercom as an end user on many sites and I can say for sure that adding AI is the most useless updates.
The bot has not answered any of my questions and does not understand when I ask to call people. That's enough
