What do people think of Intercom?
The community submitted 545 reviews to tell
us what they like about Intercom, what Intercom can do better, and
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4.3/5All time (57 reviews)
4.4/5
Recently (5 reviews)545 Reviews
Of all the AI bots we've tested, FIN's the bot best fitting our needs right now. However, the reporting/analytics are confusing at times, and we also lack rather basic features such as forwarding screenshots and recordings to our ticket tool.
Best for support chat, CRM, customer data and accurate in app marketing messaging flows.
Intercom's promise of reduced human support and cost savings is appealing, but its execution lacks consistency, leading to occasional hiccups in customer experience.
I use the intercom as an end user on many sites and I can say for sure that adding AI is the most useless updates.
The bot has not answered any of my questions and does not understand when I ask to call people. That's enough
Vet inte ennu har inte kommit så långt men jag återkommer om det när det har gått ett tag mvh K
Customer Success Manager
•
Verified
Intercom has been great to communicate with our clients and new leads. Fun and easy to use.
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