I've been with Intercom for over 7 years, when I was a product marketing manager in one B2B SaaS. I quickly realized that it is so powerful but that can be complex to use it, that people on Intercom community often asked me to help them out. And then I've made my career out of it - now I configure it, manage it, use it on a daily basis for multiple clients. If you need help, feel free to reach out!
For me, this is the best tool out there that you can use for chat and email automation, not just for support but also sales and marketing.