Intercom

Intercom's promise of reduced human support and cost savings is appealing, but its execution lacks consistency, leading to occasional hiccups in customer experience.

This is amazing and I like to use it

thanks

I use the intercom as an end user on many sites and I can say for sure that adding AI is the most useless updates. The bot has not answered any of my questions and does not understand when I ask to call people. That's enough

This is a very good tool for newsletters and website pop-ups, but their HTML editor is a bummer. 

Intercom excels in bringing together a wide range of customer interaction and support features. It's quite user-friendly and performs well in team-based settings. The notable concern was its high cost, but since our company was accepted into a startup program, we've benefited from reduced pricing, making it more accessible for us in our early stages.

It's an easy-to-use software and the outbound chat messages are very useful. Great customer support and well-documented help articles as well.

Like - for no code solutions for bots!

It eliminates manual, time-consuming tasks, enabling my team to focus on strategic initiatives and creative problem-solving.

The blend of AI and human interaction ensures a smooth customer experience, which has noticeably increased satisfaction among our users. Plus, it's helped us cut costs by streamlining our support processes.