Intercom

Intercom

An AI-first customer support platform
541reviews
1.8Kfollowers
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What do people think of Intercom?

The community submitted 541 reviews to tell us what they like about Intercom, what Intercom can do better, and more.
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4.3/5All time (53 reviews)
4.4/5
Recently (13 reviews)

541 Reviews
Manish Ojha

Community & Support

3 reviews
thanks
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Omar Farook

Founder & Leadership

13 reviews
Verified
Best for support chat, CRM, customer data and accurate in app marketing messaging flows.
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Intercom
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Himanshu
Himanshu
Game Developer & 3D Artist
4 reviews
Intercom's promise of reduced human support and cost savings is appealing, but its execution lacks consistency, leading to occasional hiccups in customer experience.
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Magic Super
co-founder
1 review
I use the intercom as an end user on many sites and I can say for sure that adding AI is the most useless updates. The bot has not answered any of my questions and does not understand when I ask to call people. That's enough
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Vlad Zivkovic

Indie maker

24 reviews
Verified
The most reliable chat tool ever!
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Eran Rosenzweig
Just me
5 reviews
Super easy integration. Very valuable product.
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Kai Kivinen

Other

13 reviews
Vet inte ennu har inte kommit så långt men jag återkommer om det när det har gått ett tag mvh K
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Justine Rosenblat
Customer Success Manager
Verified
Intercom has been great to communicate with our clients and new leads. Fun and easy to use.
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XeSt
XeSt
Customer care
4 reviews
Intercom is a decent tool. I appreciate that they support sending emails. But it can be challenging to find information on the dashboard, and there are too many features that our team doesn't use. This can be distracting and time-consuming.
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