What do people think of Flaüs?
The community submitted 11 reviews to tell
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4.2/5All time (9 reviews)
1/5
Recently (0 reviews)11 Reviews
Flaus has been an absolute game changer in my oral care routine. I was never able to get into the habit of flossing until i started using Flaus. It makes flossing a lot quicker which was always a big sticking point for me. It’s also a much cleaner process than having to put your fingers in your mouth. I use the mirror mount to keep it on my medicine cabinet and it looks very sleek. Would 100% recommend!
Bought this product 18 months ago and we've been told "your product is shipping real soon!" almost every month since.
They've still not shipped it and continue to push this narrative because they think its what we want to hear. Its incredibly frustrating being told a lie every single time just to keep you sweet. Such an awful strategy and demonstrates total arrogance.
Customer support takes around a week (and funnily enough they just repeat the above). Its genuinely quite comical st this point and feels like they're condescending you.
Stay completely clear from these guys - they do not give a damn about you
Sam Coxe@sam_coxe
Flaüs
Dear Luke,
Thank you for sharing your experience with us. We are incredibly sorry to hear that you had waited for your product for 18+ months and had been repeatedly told that it was shipping soon. We understand how frustrating that must have been to wait for so long.
We can only imagine how disappointing this has been for you, and we want to apologize the inconvenience it caused you. We assure you that this is not the kind of experience we aim to provide our customers with, and we take your feedback seriously.
We acknowledge that our customer support team's response were not helpful, and we apologize for any frustration they may have caused you. We are working very hard on refining our customer support team and we truly value each and every one of our customers, and we're sorry that it did not feel like that.
We hope that we have been able to make things right in these last few months and we would love to continue to hear from you about your Flaus experience - with the unit itself and with our customer support team. We are constantly learning and trying to implement feedback that is shared - we so appreciate you sticking with us on this journey!
Once again, we're so sorry for the inconvenience, and the amount of time and energy it took waiting. We appreciate you and your patience and understanding.
Thank you,
Team Flaus
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I am a forever Flaus-er. As someone who has had gingivitis, gum health is very important to me. Since I started using Flaus, I have noticed that I floss more regularly. I have also seen a significant reduction in gum bleeding and tenderness.
I am in awe at the difference this has made to my gumline. I have had trouble with my gums for years and they continue to recede. At my last dentist appointment, they said it was the least recession they had seen and that my gumline was looking less irritated! I am so happy with my Flaus and will continue to use it. I will say it is quite different than regular flossing so it took me a few weeks to get the hang of it - if you are trying it for the first time give it a few weeks+ to get used to it!
I got my Flaus via an IndieGoGo campaign -- I was excited about a product that is eco-friendly and help me to floss better. The floss thread didn't glide through my teeth effortlessly as advertised and the thread snagged and broke before I got through half my mouth. When I went to replace the floss head, I accidentally tugged on the stem and dislodged the tube from its outer casing and the plastic piece that is the "on/off" switch got stuck. In the end, could not get the plastic piece back in and now it cannot turn on. Emailed the Flaus customer support a few days ago with description on what happened and photos and no reply yet. Not even an email acknowledgment that they are looking into it. And their online chat does not work. I bought tons of extra floss heads during the campaign so now it's just a manual pricey floss pick. Totally disappointed at the construction of the item.
Dear Calvin,
Thank you for taking the time to share your feedback with us. We are truly sorry that you’re experience with the Flaus has not been positive thus far and we would love to make things right!
We want nothing more than for you to be able to fully experience your Flaus and would be more than happy to get a new unit sent your way! We will send an email straight away with the next steps and our team will do everything to ensure that you enjoy your Flaus experience + the experience with our custom support team!
Thank you for taking the time to share your feedback and we hope rectify this situation immediately.
We appreciate your patience through this process,
Team Flaus
My dentist told me I needed to floss more and I could never bring myself to fully commit, so I started searching for something that would work. I found Flaus online and bought it. Honestly, it works pretty good for me! I can floss my whole mouth way faster than I could before. Had a dentist visit recently and she said to 'keep doing what I'm doing' - which is much better than my usual feedback.
This product is a godsend. I've never been a flosser but this makes it super easy and wayyyyy more enjoyable. I can't imagine not having Flaus.
Loving my Flaus so much! Received it about a week ago and I will say there was a bit of a learning curve at first, but once I got the hang of it I have found it so easy to use and I honestly look forward to using it every day. I can't believe I am saying this but I am looking forward to my next dentist appointment to see if my dentist notices an improvement!
Amazing! The floss didn’t break. It’s easy to handle and fits nicely in my hand. Makes flossing much cleaner and more efficient. I use it daily. Can’t believe this didn’t exist until now.
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