Firstbase.io

Great company, greater rewards/benefits :)

2 yers

I need it.

Extremely Disappointed - Overpriced Services and Non-Existent Support Last year, we purchased a package for three companies from Firstbase to test their U.S. company formation services, considering reselling this service to our clients. We chose the smaller package at a good discount to evaluate its effectiveness. However, this year, during the renewal and submission of tax documents, we were suddenly required to book an outrageously overpriced bookkeeping and advisory service. This was not part of our original agreement and makes no sense. Promised services for tax filing were drastically reduced without any prior notification. Securing appointments through their ticket system can take up to 14 days, and the support provided is generic and unhelpful. We are still waiting for a response from an Executive Service representative named Alec, who has been unresponsive for weeks. We've been waiting for almost two months for an acceptable resolution. Additionally, the back office was not customized as promised during onboarding. We manage multiple clients and cannot share our access due to privacy concerns. Despite many promises, nothing was delivered. Communication is extremely poor and unsatisfactory. There are definitely better providers available. It’s a shame, as it sounded promising, but we cannot in good conscience recommend this service to our clients based on our experience. Prospective customers, beware. Our experience with Firstbase has been extremely disappointing and frustrating. We cannot recommend their services given the numerous issues and lack of support we've encountered.

I incorporated my company using FirstBase, and since then, I've encountered issues in every single step. Broadly, this company needs to know how important incorporation is for founders and align its ops with founders' needs. Specifically, they had issues figuring out if the name of my company was available in DL; I had to chat with three different reps. It took them days to realize that they needed to fax my forms to IRS; they didn't fax my forms when they were ready, wasting my precious time. When asked to be transferred to supervisor - I was denied. I feel that I'm stuck with this company now and I wish to warn other founders - stay away. P.S I pinged the Founder on LinkedIn and never heard back. It tells the whole story - he was in our shoes just a few years ago.

My experience with firstbase has been terrible. I've incorporated my business through them, and while they promise company formation within 2 to 7 business days for C-Corps... the company did actually incorporate within that time (checked on the Delaware website). However, it might be that they're so overloaded that on my user dashboard it still shows "pending" (It's been 20 business days and counting..). Support is very weak, only available through email, and takes ~3 business days to get a reply (not actual answers... "your certificate if incorporation might have been mailed to you, we do not have tracking". I'm afraid I'll miss my 83b election window since the company has already been incorporated but I don't have any of the post incorporation docs to fill the information - they are also supposed to share this pre-filled form for me, but haven't. Overall, I heard there are other solutions like Clerky or Stripe Atlas that have a better track record. I deeply regret having chosen FirstBase just because they look like another cool YC startup.

I’ve been waiting for over 20 days to incorporate a company. Their support team doesn’t respond or provide an update, and there’s no way to reach someone on a call. I choose Firstbase to support another startup, and they are making me regret my decision.

ok

Simple - straight to the point and more importantly fast. We we're able to incorporate 2 LLCs in the same day without any issue.