My experience with Blogstatic and its owner, Val, was extremely disappointing. The lack of communication regarding availability and response times for their customer service was bad but his response to it was completely unacceptable and unprofessional. While advertised pricing may seem attractive, it directly reflects the level of customer service you can expect, which is minimal. He made accusations of me saying that he had to have 24 hour customer and went as far as to bring up the pricing point that he sets. No one was asking for 24 hour service but any would be nice or posted office hours for customer service, a video, a tutorial. Based on my experience, I would strongly advise potential customers to consider other options. There are plenty of blogging platforms that offer better value and more reliable support and an appreciation for money no matter how little the owner thinks it is. I have my written interaction with this man and the hours I spent in the blogstatic chat with not a single response while my entire site was down; just for trying to add something that his site was easy and compatible with the Carrd site. It is NOT and if you ask for help...you get what I got. Buyer beware.
EDITED TO RESPOND TO OWNER:
He is being intentionally dishonest now. I purchased the $49 tier from his company and he knows that because he had to refund it. So I did buy it. A refund only comes from a purchase so I did buy it.
Moreover, I did not expect 24 hour service from your company and I said as much in my email. However, I did expect some sort of information, ANY info on customer service hours, or a window of time for response, or a tutorial, or YouTube videos on how to use the service or anything. My entire Carrd website was down because I made the decision to go with blogtastic and there was no information to help and no one around...so I had to just leave my website be crashed until you emailed me back, not knowing if it would be an hour, a day, a week, or what.
When you did finally, get to back to me this was the beginning of your email:
"Hi AL,
We're a small team and can't offer a 24–hour service for something that costs $49 per year..."
I keep telling him no one is asking for 24-hour service and he's here insisting I asked for it. I asked for any type of info from videos, tutorials, anything but not necessarily a live person.
I have all the emails and will be happy to post them.
He talks about self-service and other platforms...yes, those platforms post customer service hours, windows of when people will get back, and LOTS have videos on YouTube so that you can perform self-service you did not have at the time. I don't know if you do now after I called attention to your lack of proactive problem solving.
I never said that you should be there 24-hours a day. I never asked for special service. However, you are not a proactive leader as I explained in the email, your customer service chat DID NOT give a time frame of when you'd get back, no videos, no tutorials, etc. that is on you as a leader and your company as a whole.
With AI, you could easily create videos, guides, how-tos, etc you want to come on here and criticize me because you are not proactive. I am a small business owner too and I would NEVER tell a client the price they paid and tell them "what do you expect?".
Also, if you are not happy with your price point, Val, change the price but don't tell people, "You are paying $49..." I stand by the review and if anyone would like to see the entire email exchange across all of the emails because there more than 1 email and a lot of exchange; I will be more than happy to send you screenshots.
Again, that is the owner of blogtastic. It seems the only person not getting that I did not ask for 24-hour service is Val and because he's being intentionally obtuse.
If Val NOW has videos, tutorials, extra info, a chatbot, a timeframe, information on turnaround time then it's because of what happened that day because he did NOT have it prior. That is on you, you don't seem to want to take responsibility for your organization's lack of proactivity.
Again, Buyer Beware. Thanks all.
