What do people think of Airalo?
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1.7/5All time (32 reviews)
1/5
Recently (1 review)45 Reviews
My eSim card worked initially, and then stopped after about 1 day of use. Support attempted to be helpful to get the eSim functioning for me (however, if it worked at first.. I'm not sure what could have happened). We tried for about a week back and forth via email, which was also extremely tough as I am travelling WITHOUT data at this point, with no luck. They then would not consider a refund as 'I had used the plan' - for about 1 day let me reiterate, and that they could see consistent usage (completely false) - basically calling me a liar.
They will not honour any sort of refund or accept any sort of fault here. I am travelling in a group with friends who have eSims from other providers, and they have had no troubles at all. I would seriously recommend shopping around before trying Airalo, especially after my customer service experience.
Useless in Germany - the service requires that you connect to the O2.de network. This is not available in larger parts of Germany (Hessen, Frankfurt, Kassel). I contacted customer support for Airalo and I have yet to hear back from the after a week.
I spent 3 days with tech support to get my hotspot working. I know nothing about tech on phones. In the end they were worthless
I figured out the problem on the 4th day myself. I took the phone off automatic carrier selection and tried the other carrier. It worked! Now why didn't they think of that? My amateur tech advice, In CH, USE SALT NOT SUNRISE IF YOU WANT TO HOT SPOT and don't bother calling the loosers at tech support.
Rip off. Colombia esim on the Movistar network: no reception 30% of the time and blowing thru 2 gb in 2 days just using whatsapp, email and my booking system.......
Ok so just like most of the reviews here, my top-up never worked! I should have trusted the rating in here before I purchased Airalo. My first account’s top-up never worked. The only solution for me to get data was to create a new account and buying an altogether new plan. So the top-up I bought was for nothing. Money wasted. And guess what, customer service not helpful at all. Anyway, for the second time with my new Airalo account, my top-up did not work again. Airalo keeps saying it automatically kicks in but nope! Its frustrating if you are in constant move and if you are in a location with scarce wifi! Never using it again.
I tried airalo when traveling to taiwan. It did not work at all. Customer service took 4 days for the first reply, which did not help.
I bought it, tried for an hour to set it up but the directions did not agree with my android version, they used words that I did not understand. They say call for help but i had no working phone. I feel this was a waste of time and money
when it works, it works great. However, their system has NOTICEABLE holes. Preemptively topping up your sim card does nothing, and it is something they have been aware of for at least a year. Additionally, their customer support can only be accessed though the phone app with internet and takes forever to respond. This company was put together by obvious idiots who either assume that everybody also has a physical sim card for the country they are travelling (which defeats the purpose of the app) or have never actually travelled
