Subscribe
Sign in
Zendesk
p/zendeskThe #1 helpdesk software
Start new thread
Andrew Forbes

Zendesk Explore - Analytics to measure & improve the customer experience

by•

Building the best customer experience works better when it's driven by data. With Zendesk Explore, you get instant access to the analytics that matter—and the deeper understanding of your customers and business that comes with it.

Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience.

Add a comment

Replies

Best
Emily Hodgins
Exciting to see so many launches from Zendesk this week! @alariccalmette @pa_bouchard @quentin_bouygues and team, what are some examples of the types of data patterns Explore can deliver to help businesses improve their customer experience?
Andrew Forbes
Hunter
👋 @ems_hodge - Great question!! Explore integrates seamlessly with every Zendesk channel and provides CX leaders best practice analytics, right out of the box. Users can even customize Explore to track the metrics relevant to their business. With all of their data in one place, businesses can use Explore to improve every aspect of the customer experience. For example, if a business is using our Zendesk Support product, they can use Explore to learn more about when, why, and how customers reach out for help. And, they can track all the ways that their agents interact with customers too. This can help businesses improve how tickets are routed, what content agents share with customers, or how satisfied customers are with the service a business provides.
Pablo Kenney
We've been using Explore for tons of groups internally at Zendesk and it's helped us clearly, quickly, and easily visualize our business. Super glad it's now available to all of our customers. Plus - the visualizations look great!
Pedro Muller
Great job Explore team! Let`s dig deeper into data.
Nadezhda Kos
@said_abidi Hi! My compliments with this great product! I add it in my collection :)
Andrew Forbes
Hunter
Hey Hunters! We're super excited to launch Zendesk Explore!! Our team will be here to answer your questions throughout the day - let us know what you think!
Andrew Forbes
Hunter
Hey hunters! If you're interested in learning more about Zendesk Explore, we have a meetup scheduled on April 25th. Come have some pizza and talk customer analytics with our team! https://www.meetup.com/Zen-SF/ev...