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AustrianAirlines Bot — Facebook messenger bot for flight search, status and more
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What's the realistic advantage over just going to the (mobile) website for flight-related transactions or a simple google query for something like baggage limits? For sure I'm not interested in learning the somewhat proprietary commands for every mom and pop bot. Not talking about pricing charts, editing seats, etc. and even if I'm just looking for the next SEN lounge, I'm pretty sure to be headed there before I've even found Lufthansa on messenger.
@thomas But that is the Point. This Bot understands you in however you ask for it. Allways learning new ways people are asking. This is not a "predefined message bot" but a really good one.
@thomas the mobile website takes time to load. you have to get used to the interface. you spend time searching. A bot gives you a conversational interface. The options come to you, not you to them.
@dandancrisan That's a somewhat generic answer. Launching an app, finding the bot and thinking about correctly phrasing the question does not take time and a learning curve for the average user whereas opening a website ...does?
@thomas The bot answers questions with information directly related to you and your current flight. No more Generic Answers, in case of "Whats MY Baggage limit?" it actually returns info regarding your flight, ticket class, Milepoints, Extra Baggage option etc.
The logic behind the bot is impressive, regardless how you access it, in this case via messenger.
Nice effort and great to see more bots but this looks pretty alpha to me. After 10 minutes of really trying I did not get a single bit of info out of it. Not even the inspiration command from the screenshot seems to work ...
Ok, figured it out. Seems like in order to use the commands you have to restart every time after using a command. Thats like killing an app and reopening it once you want to know something else ...
Waffle