Subscribe
Sign in
Xence — Your confluence chatbot guru on Jira SM support portal
Instantly answer 50% of employee questions on Jira SM with a ChatGPT powered chatbot - no humans needed! Introducing the first and only bot built for JSM that extracts accurate information from Confluence and crafts human-like responses.
155
Replies
Best
This looks like a great solution! Have you considered integrating Xence with other support platforms apart from Jira SM?"
@konok_nazmul yes! we actually have our Gaspar AI platform, which consists of a GPT-powered chatbot for Slack and MS Teams, that integrates will all major ITSM platforms, like ServiceNow, Ivanti, Freshservice, and more. Feel free to check it out here, looking forward to your feedback! https://www.gaspar.ai/
@marilena_n Congrats on launching Xence - how it seamlessly melds with Jira SM to simplify help desk tasks is impressive! The instant, human-like responses can be a game changer, and I look forward to seeing how it works out!
Good luck with the launch!
@dfeles thank you very much for your great feedback and support! glad you like it!
Congrats on the launch, guys! Looks impressive! Does Gaspar learn on my info or how can I ensure it gives accurate results?
@darya_antonyuk thanks Darya! yes Xence has access to your specific data, so the responses are crafted based on your internal repositories and knowledge base. This way, and with advanced dialog management skills and ChatGPT power, we ensure accurate responses
Congratulations on todays launch @marilena_n and the whole team behind Xence 😊 Good job with the product, wishing you the best of luck 🙌🏼
Great job team. Congrats on the launch @marilena_n the product looks great. Best of luck to you today!
Congratulations on the launch @marilena_n, Xence looks awesome!
Does it integrate with other platforms such as Slack or Discord to further enhance its accessibility and reach? Also, how does it handle more complex questions that may require escalation to a human agent?
Great job on the solution and the launch! 👏
@gusoliveira_ thanks so much for your support! and for your questions! so, in terms of integration, we have our Gaspar AI chatbot to integrate with Teams and Slack exactly for the reason you say - this one is specifically for Jira SM. As for more complex questions, if they can't be automatically solved, the user fills in a very simple form right on the platform and it is routed to the right agent. Then following up the process is very easy, it just happens on the platform!
Nice one! A question - assuming the chatbot is trained on a lot of internal data from Jira, is there any security risk of someone external getting access to things like product roadmap? :) Or do you protect against it somehow?
@hey_its_kas thanks for your support Kas and your question! Each customer's data are separated from the other customers' data. Our chatbot has access only to your data. So info retrieval is based on each company's knowledge base, and with the help of chatGPT we find answers based on this customer's data. Hence they cannot be disclosed or manipulated. Moreover, we don't share all data with OpenAI, just the info that is needed for the specific query. In the future, we will also have our self-hosted LLMs for added security and privacy.
Looks like an awesome product that's solving a genuine problem - can it also read and provide information that is within documents that are hosted in Confluence?
@dan_robins thank you! yes, it gives info for each company's Confluence docs!
@marilena_n @chriskar @christos_p @aris_miletis @paris_pateli @george_koulouris @kkldz @themitr @george_xydias @dmavroeidis @ash_arnold Hey there, huge props on the launch of Xence! The way it seamlessly integrates with Jira SM to make help desk stuff a breeze is seriously cool.
Those instant, human-like responses? That's a potential game-changer right there! I'm genuinely excited to see how this all unfolds and how it's gonna shake up the game. Kudos! Best, @david_mcanulty
Launching soon!
Congrats on the launch Marilena! It's good to launch in the same day with Xence
(Kadir from Launch Copilot - https://www.producthunt.com/post...) 🚀
Woah! Xence seems like a real time-saver. It's so cool to have a know-it-all chatbot that connects to our JIRA support portal behind the scenes - it can help with practically anything and save LOADS of time for our support members! Very cool, thanks for making this Marilena 👑 Good luck with your launch today!
@tomorbach thanks Tom for your feedback! happy to hear you find it useful!
@olenabomko our main target audience for this launch, are employees at companies that use Atlassian's products (JSM and Confluence) and they want to get immediate answer to their internal issue/question.
@olenabomko thank you Olena! we are targeting IT/employee helpdesk managers who use Atlassian, receive hundreds of repetitive tickets and are looking for an AI-powered way to reduce them
very smart ! I can see that you could extend this to support or helpdesk not only for internal use :)
@alexandre_guerin thank you! exactly, and this is an idea we are exploring!
@vera_mur thank you for your feedback! actually, great idea! right now I don't think we can, but I am definitely informing the team on this one to see if we can work on it! thanks for sharing!
Congratulations on the Product Hunt launch, team! Xence looks like quite an interesting tool. I have a feeling it will change the game for most companies, especially the onboarding process for newbies. Are you planning to expand the field of use for Xence, maybe, turn it into sort of a helper not for new employees only?
@burmistrov thank you! very interesting insight! yes, there are some ideas about expanding its use, we first though want to make it an invaluable tool in employee helpdesk support!
Congrats on your launch @marilena_n and team! As a new user of Confluence this is something I would definitely want to try. :)
@evgeny_kotelevskiy thank you! I believe it will make your life much easier!
you can check all the info on Xence on our blog here https://www.gaspar.ai/blog/xence...
Congratulations on the launch, love the explainer video. Hits the right spot between too much and too little, just perfect! Curious to see where you'll take the product and the business
@florian_myter thanks so much for your comments and feedback, appreciate it!
Well done on the launch! I love seeing such innovative products! I'm not sure I have come across something that works with Jira yet! I'd definitely give it a go!
@ayhan_dzhemalov thank you! indeed, we are built exclusively for Jira :)
Congratulations on the launch @marilena_n and the team! 🚀 Love the product discription. 😄
All the best guys! 💫
Congrats on the launch :) ! This is going to be a game changer for Jira SM community. Great job everyone involved !!
Xence by Gaspar AI