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p/whatshelpCommunicate personally with your customers via Messenger
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Eric Willis

Whatshelp Widget - Chat with website visitors via popular messaging apps

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Dmitry Chistov
Hey Everyone :) I’m Dima, CEO and Co-founder at WhatsHelp. Excited to be on Product Hunt today and to answer any questions you might have about WhatsHelp Widget! Thank you @erictwillis for hunting us! WhatsHelp Widget is a simple website button for chatting with visitors via Facebook Messenger, WhatsApp, Line, Viber and other messaging apps. It supports several messaging apps (not only Messenger) and works on mobile and desktop. We've built this product because thousand of companies use two or more messaging apps for customer service, for example WhatsApp + Messenger or Line + Messenger. I’m personally very excited to interact with all of you, feel free to reach out to me at dc@whatshelp.io or http://m.me/da.chistov. The Chat Button is totally free and easy to use. Just see how it works: Would love to hear your thoughts!
Michael Kamleitner
Nice one @dmitry_chistov, really well executed! Seems we have a similar (although different approach!) widget released just today (https://www.producthunt.com/tech...) :) Wishing you success, all the best etc from Vienna!
Dmitry Chistov
@_subnet Hi Michael! Thanks and your widget really awesome too) Good luck and best from Moscow )
Johannes N
@dmitry_chistov @_subnet congrats to your nice plugin! there are some really nice features / improvements we would love to have in Pepper as well. So cool to see both of our products are listed on producthunt on the same day! We definitely found a good spot to work on!
Bram Kanstein (@bramk)
wow, very cool!
Alexander Sirach
Looks nice and easy ;)
Nate
Sooooo 1. No whatsapp chat, right? 2. Messenger... is it a chat, or does it just send one message and then ask me to, errrm, LEAVE the website and open the Messenger tab/app to proceed? 3. As a business owner, can I reply to people on Messenger so that they'll receive my message on the website, without leaving it? So, basically, no Messenger chat either? 4. Aaaand “follow me on Snapchat” instead of an acquisition / support chat? Anything I missed?
Dmitry Chistov
@xnutsive Nate, thank you so much for your feedback! It's always very meticulous ) 1. Yeah, the visitor have to add the number to contact list and start the chat. When WhatsApp roll out their business accounts (I hope it will) I thinks they allow to start a chat in one click. 2. It's a Facebook Page plagin. When you send a message via widget, you will be able to continue a chat in new tab via Messenger.com or Messenger mobile app. 3. They will recive your messages in their Messenger accout. So they'll be able to chat via Messenger.com or Facebook or mobile app. 4. For Snapchat you have to add the account to your contact list first.
Pavel Myakov
I definitely like it! But why aren't you using WhatsHelp widget on https://whatshelp.io/ instead of Chatra?
Pavel Doronin
Nice one!
Dave Vasquez
Awesome widget! Excellent tool for our bots :)
Ruslan
Wow. It`s very interesting. Can I use it in app?
Dmitry Chistov
@ruslannaz Unfortunately no. It works only for websites (desktop & mobile). But you can use link like this below to integrate messaging app buttons to your app: < a data-title="Facebook Messenger" href="https://m.me/137444546328995" data-scheme-android="fb-messenger://user-thread/137444546328995" data-scheme-ios="fb-messenger://user-thread/137444546328995" target="_blank">Boom! (137444546328995 - Facebook Page ID)
Dmitry Chistov
@ustiyanovych @billymauro @oleg_avrah @milton_cabral @baybayin @hermanschutte @miscalzoncillos @afchavezt @lasha_kakhidze @andrew_uglev @keyul Hey guys! I saw that you commented the similar products some time ago, so I hope our new chat widget for messaging apps could be interesting for you too.
Herman Schutte
@dmitry_chistov Great being able to setup the widget right on the landing page, without having to sign up first.
Parker Woodward
This makes a lot of sense. any plans to add LinkedIn messaging?
Trevor Hatfield
great idea, especially for some industries
Dmitry Chistov
@trevorhatfield Yes! In your opinion which exactly industries are?
Dmitry Matskevich
Wow. Need the solution for a long time. Thank you! how you gonna work with Whatsapp? As far as I know they are blocking any API
Dmitry Chistov
@dmitry_matskevich Thanks! In widget we just show to website visitor the WhatsApp number, so we don't have any connections with WhatsApp. And you are right - WA is blocking any unofficial API.
Vlad Arbatov
Strangely enough I'm writing this for the second time today... Telegram is missing. It's on a picture but not in widget config UI.
Ali Mahdi
Any plans for Twitter DM?
Aliaksei Krasouski
Usefull project.
Dmitry Dumik
That's awesome! how did you guys come up with this idea?
Dmitry Chistov
@ddumik Thank a lot! We've built a simple prototype with only Facebook Messenger supporting (http://msgus.io/) but we were asked about other messaging apps. So the new widget is an evolution of that idea.
Nathan Gathright
Very cool. I needed my own little FB chat popup a while back and ended up employing the same FB Page plugin trick y'all did. http://projects.nathangathright....
Evan Kimbrell
This is great if you have an international audience. I'm curious though how the SnapChat feature works. If I wanted to contact the site and I choose SnapChat as my support option then.... what happens?
Dylan Smith
Any solution to not having to use your personal whats app number on your site? How do you make a business account or use a business phone line number instead?
Dmitry Chistov
@dielawn714 At the moment we just show any WhatsApp number which you set up in widget settings. Mostly it's a personal phone number using for business. So we do not provide any WhatsApp numbers.