We are excited to say that Voximplant Kit, formerly our no-code call automation platform, has now evolved into a full-featured omnichannel cloud contact center that customer service teams and contact centers can deploy in minutes.

VoxImplant Kit enables you to rapidly deploy and customize your contact center voice and messaging interactions. Key features include:  No-code rollouts:  - Easy-to-use “drag and drop” visual editor - More team members and departments can directly contribute without specialty expertise - Sign-up, customize, and launch in minutes - Flexible, faster iteration to improve your performance. Integrated voice and messaging channels in a single window: - Agents can communicate how and where customers are most comfortable- all within a unified workspace. Chat on calls, SMS, Telegram, Whatsapp, and more, or switch between messaging channels - Integrate your CRM for agents to see fuller customer data on one screen and prepare for personalized engagement. Smart omnichannel routing that gets issues resolved faster:  - Customize agent routing by language skills, availability, and more, or choose from ready-to-go distribution strategies that get requests to the right agents fast. Live dashboards for actionable insights and better CSAT/NPS: - Track the performance of your contact center in real-time: statistics on calls, agent reporting, and call queues are available in one dashboard. Make smart decisions with relevant insights. And there’s so much more, including our seamless AI-voice technology integrations that power thousands of human-like smart IVRs for some of the world’s successful brands.