Daniel Erickson

Ask Viable - Transform feedback into PRDs, FAQs, reports & more in mins

Interact directly with our AI to run custom analysis tailored to your unique business objectives. Whether you want to eliminate churn, reduce support volumes, or prioritize new features, streamline your decision-making with data-backed documents in minutes.

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Daniel Erickson
Hello Hunters! Dan Erickson here, Co-Founder and CEO at Viable. We're back on Product Hunt with something we think you'll love – Ask Viable, our innovative new feature, plus a wealth of other product updates. At Viable, we've always focused on making customer feedback analysis powerful yet user-friendly. With Ask Viable, we're introducing a game-changer: effortlessly generate strategic documents like Customer FAQs, Product Requirement Docs, Bug Reports, and other actionable reports tailored to your business objectives in just minutes based on your customer feedback. Whether you're a CX leader looking to reduce support volumes, a Product Manager prioritizing new features, or a Head of Sales looking to gain competitive intel, Viable can run customized analysis on all your feedback in minutes to surface the insights that matter to you. Our journey has shown us how to harness the power of AI for qualitative data analysis. Now, with upgrades like new charts & graphs, custom workspaces, team invites, and more, we've streamlined the process further. And new features like Universal Search and enhanced Report Filters make finding and utilizing insights more intuitive than ever. We're proud to have helped companies like Rakuten and Zenni turn their data into actionable strategies. This launch represents a significant step in our mission to simplify data interpretation and provide in-depth analysis. To all Product Hunt members, we're offering your first analysis for free. Try it out and see how quickly you can turn feedback into strategy. We value your feedback immensely as it fuels our mission to transform business-customer interactions. Thanks for being a part of our journey. Please don't hesitate to ask anything in the comments or visit http://askviable.com/product-tour to play with our interactive demo. P.S. We're giving away a free 3-month subscription to the person who runs the best custom analysis in our interactive demo account today. Simply visit the link above and start playing around with Ask Viable to enter! We'll announce the winner at the end of the day - contest terms & conditions here - https://bit.ly/viablecontest
Stephen M. Walker II
This is an awesome milestone for Viable. I like to think I'm an early adopter here, using Viable since 2021, but the truth is it's been a great product for years now. Can't recommend it enough for product teams needing to find insights in a sea of feedback.
Daniel Erickson
Thanks @stephenwalker! You were one of the first design partners we brought on. We wouldn't be here without you <3
Joe Pacal
As a product guy, I've always felt the massive pain, uncertainty & time-sink around processing qualitative feedback into meaningful themes. What you're doing at Viable is insanely valuable! I've used ChatGPT for thematic analysis, and it's just not up to snuff. I don't know where I can trust it, if it covered everything, and its reasoning starts getting worse (less relevant) the longer the documents get. I love that you've built custom models to perform a stepwise analysis and use the LLM where it shines - language. Looks like an interesting tool for us in UX, CX, and product. Good luck @techwraith @jeffreykaine & team!
Daniel Erickson
Thanks @jsph!
Jeffrey Erickson
Hello Product Hunt! It's great to see you here and I'm super excited to show of what we've been building here with Ask Viable. It's a fantastic way to get to know your customers and how they think about the things you work on every day! To showcase how versitile and useful it can be, we're giving away a free 3-month subscription to the person who runs the best custom analysis in our interactive demo account today. Simply visit the link above and start playing around with the Ask Viable feature to enter! I'll also use this thread to help people with prompts or to answer any other questions you have :) Have some fun with it! We'll announce the winner at the end of the day - contest terms & conditions here - https://bit.ly/viablecontest
Radu Tudosescu
A game-changer for using feedback effectively
Max
There is * on your site with 'datapoints' term. But the reference for this * is absent. What is it? And what is datapoint?
Jeffrey Erickson
@max5987 A datapoint is any single piece of feedback (a help desk ticket, an intercom chat, a survey response, etc...). The one caveat: if the datapoint is more that 750 words, it'll get broken up into two datapoints (this only happens on super long pieces of feedback like gong calls).
Nicole Bansal
@max5987 Thanks for catching that! We just launched a brand new home page yesterday and we overlooked sharing this additional contect. We'll be adding this to the new home page ASAP!
Nicole Bansal
🔥 Love a good contest!
Luca Repetto
@techwraith, wow! What an incredible achievement you have accomplished with this product launch. It's so great to see the effort being put in to transform feedback into useful data - those are going to be really useful! Congratulations on this incredible launch.
Daniel Erickson
Thanks @rep_eat!
Colin Gesik
I'm incredibly proud of our team for the launch of Ask Viable! Its specificity and accuracy continue to amaze me. Despite having used it for some time, it still delivers a 'WOW' factor with each new query. The ability to conduct tailored analyses for various teams, coupled with the integration of structured data, truly changes how we can work with qualitative data.
Altiam Kabir
Congrats on the launch, Dan! Viable's new features and upgrades make data interpretation even easier. Exciting stuff!
Nikita Detkov
Bravo on the impressive product! Can you spill the beans on your upcoming development milestones or any features on the horizon?
Jeffrey Erickson
@detkov My lips are incapable of being sealed! We'll move into actually connecting to all of the apps that you use in your day to day to track and organize your work. Imagine being able to connect to Jira to automatically add user stories to a project, or automatically send bug reports to github issues :)
Amir Shevat
Love this product. I think this is a must to every product team.
Okunola toheeb tomiwa
I felt good about this project
Akın Kılıç
"Ask Viable" was a feature that, when we built it, surpassed our expectations. It once again showcased the power of what we have developed over the years. We are extremely excited about this launch and can't wait for you to experience it for yourselves. We have a live demo!
Bayazid Malikov
Amazing idea! What is the context limit to the feedback data?
Jeffrey Erickson
@bayazid_malikov We've got stacks of models all with their own context limits! Our smallest context limit models do one task very well while our larger context models are creative and analytical :)
Chirag
It's so good to see a tool that can convert feedback into actionable insights, such as PRDs, FAQs, reports, and more, in just minutes is a groundbreaking move! Nice job @techwraith and the team!
Isabella Cohen
wow....awesome!
Paul Irving
Amazing! Congrats Viable team. Moving things from powerful analysis to action is a huge step for product and GTM teams. Pumped to see this live
Alexandra Nyman
So innovative! As someone who has worked as a professional marketer for the past decade, this product is a lifesaver!!! Especially for those who work on the non-profit sector and want to better understand the impact of their programming on their population. Viable is a powerful tool that helps you better understand your customers in a matter of seconds rather than months or weeks as your team cobbles together a report. Congratulations Team Viable on an incredible launch and new product 🎉
Ismail El Kasmi
Congrats, we're excited to see you on 700.tools