Upscope
p/upscope
Instantly view your users’ screen from πŸ’¬ Intercom, Zendesk…
Joe d'Elia
Upscope Screen Sharing for Intercom β€” No-downloads screen sharing fully integrated with Intercom.
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Make supporting your toughest non-tech customers a breeze by seeing their screen in one click from Intercom.

Scroll for them. Click for them. Draw on their screen to show them what to do. All of this instantly and without any downloads.

Replies
Matt Hodges
Top Product
This is making me want to jump into our support inbox and help some customers today! Killer app from the team at Upscope. It's all about helping businesses and their customers have better experiences with the Intercom Messenger. πŸ™ŒπŸ»
Chris Scott
Congrats on the PH feature, @joedeliame! Added this to our Intercom apps and I'm stoked to get started with it!
Joe d'Elia
@chrisgscott Glad to hear Chris, can't wait to hear what you think!
Michael Colley
Does this work on mobile?
Joe d'Elia
@michaelecolley It works on mobile websites and "hybrid" apps but not on native apps yet
Joe d'Elia
Hey Guys! Great to be on Product Hunt again! A couple of months ago we were invited by Intercom to go to Dublin to create a new messenger app for our screen sharing software. It is now finally live! Screen share from intercom with 1 click. Let us know if you have any questions, we'll be here all day. Joe
Scott Bowler
Very cool :)
Joe d'Elia
@scotty_bowler Thanks Scott!
Amazeowl

Once set up, its super easy to just click on the upscope link and fire up a screenshare session. Solves the huge barrier posed by needing to have the user download an app.

Pros:

Super easy to connect with the end user, ability to have tech team looped in.

Cons:

Doesnt always work within an Electron app environment

Jasmine Jaume
Congrats folks, fantastic to see this new messenger functionality that makes screen sharing so seamless and easy - incredibly useful for providing helpful support when showing is easier than telling! πŸ‘Œ
Joe d'Elia
@tales_of_cake Thank you for all your help Jasmine!