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Fabian Maume

How do you maintain customer service during the holiday period?

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Customer success is critical to any business, how to make sure to maintain good quality of service over the holiday period when most of your team is on vacation? Any tip welcome, I will start by sharing mine: make sure to have proper out of office automation setup for your support email. Snoooz can help with that.

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Tatiana Vdovychenko
Ensuring high-quality customer service during the holiday period is crucial. At JetSoftPro, a software development service, we recommend implementing a well-defined out-of-office strategy, including automated responses for support emails. Additionally, having a backup team or streamlined processes in place helps maintain a seamless customer experience. For a detailed approach, check out our comprehensive marketing strategy guide, where we delve into strategies for consistent customer success: https://jetsoftpro.com/blog/from...
Victoria Dash
@t_vdovychenko Thanks Tatiana for sharing these valuable insights! Ensuring top-notch customer service during the holiday season indeed plays a pivotal role. At Snoooz, we specialize in helping businesses manage their Out-of-Office (OOO) communications effectively. Our personalized auto-responder feature can streamline your OOO strategy, ensuring prompt and customized responses for support emails. We appreciate your emphasis on backup teams and streamlined processes for a seamless customer experience. We believe our product can complement these efforts by providing a detailed and automated approach to OOO management. We invite you to try Snoooz and take advantage of our limited-time 100% free offer this holiday season. Thank you once again for the insightful tips, and we look forward to potentially collaborating with JetSoftPro.
Victoria Dash
Thank you @fabian_maume for mentioning Snoooz After dedicated efforts, we've created an incredible Out-of-Office assistant just in time for the holidays. It's designed to help you disconnect from work and embrace a well-deserved break. We invite everyone to try Snoooz and share thoughts and ideas. We really value feedback and it will help us refine and perfect our out-of-office solution.
Deluar Hosain
Snoooz sounds pretty cool! I really appreciate your email support management for holiday! We've designed a CRM called Doplac CRM. Doplac is an all-in-one business solution software for everyone, for all the time. To manage your Customer, Marketing, Sales, Team, and Automation pipeline in one place without hassle Doplac CRM could be a great choice for sure! Major Features we've launched: * Email Marketing * Cold Email Outreach * LinkedIn Outreach Automation * Social Media Management * Customer Support System * Project Management * Team Inbox * Automation * Form Builder * Website Builder Upcoming features will be live soon …🥳 All tools under one single pricing - Start from only $89/month. For our early 1000 users, we are offering a 14-day free trial!
Victoria Dash
@mdeluar7 Thank you, Delur, for your kind words! May I ask how big is your customer base? At Snoooz, we personalize Out-of-Office (OOO) messages by utilizing CRM data, presently integrating with Salesforce. We're curious to learn more about your CRM and user base to explore potential integration opportunities with Doplac CRM.
Deluar Hosain
@victoria_dash Great! Then I'm going to share my CEO's LinkedIn profile here you can go further about integration! Here you go: https://www.linkedin.com/in/mdmh...
Irsa Doham
I ensure adequate staffing, set clear expectations, provide training, use automation for routine tasks, prioritize timely responses, and express holiday greetings in communications.
Zakir
I don't, I usually add a notice about the working hours and weekend.