I think AI can be a useful tool to assist with brand content, but shouldn't be fully trusted on its own. AI lacks the deep understanding of brand values, voice, and strategy that's critical for sensitive content. Best to have a human in the loop to review, edit and approve the AI-generated drafts to ensure it aligns with the brand. Tools like GPT-4 are getting better but still need human oversight, especially for important brand content.
I think AI tools are not reliable enough to fully handle brand-sensitive content on their own. Creating such content requires a deep understanding of the brand's tone, values, strategy and so on. However, AI can't grasp these important elements.
AI can be a useful tool for generating brand content drafts, but shouldn't be blindly trusted on its own. You still need a human to review the AI-generated content to make sure it truly captures the brand's unique voice, values, and strategic objectives. Tools like GPT-4 are getting more sophisticated, but a human needs to be in the loop, especially for sensitive brand content that requires a deep understanding of the brand.
What I think is that AI tools are incredible for efficiency and generating content drafts, but when it comes to brand-sensitive writing, I see them as an assistant rather than the lead.
A brand’s voice is built on subtle nuances; its values, tone, and the emotional connection it creates with its audience. These are things AI isn’t quite there yet to fully understand or replicate.
For instance, while AI might write a grammatically perfect email, it might miss the cultural or emotional undertone that resonates with the audience. That’s where human insight becomes indispensable.
And therefore, I believe the sweet spot lies in blending AI’s speed and scalability with the creativity and intuition of humans. So, I wouldn’t say "fully trusted," but definitely "strategically leveraged".