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Nick Abouzeid

Twilio Flex - The programmable contact center platform 📱

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Twilio Flex is a fully programmable contact center, so you can manage all of your clients, customers, and employees in one fully customizable place.

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Nick Abouzeid
Hunter
The CRM space is heating up. Call center operators rejoice: if Twilio is already managing all of your outbound and inbound calls, it makes sense for them to expand in this direction. Well done Al and team! 👏👏
Ismail Pelaseyed
This looks awesome! How does one signup for it. I have a Twilio account but can't see it anywhere in the dashboard.
Ryan Hoover
Twilio (now public and doing very well) is taking a big swing at Salesforce, Hubspot, Zendesk, Intercom, and other CRM/customer management tools. They also launched Twilio Studio late last year, further diversifying their offering beyond SMS messaging.
Matthew Boogaard
Looks like it is enterprise focused?
Matt Scott Crum
Interface looks great! I'd love to learn what the differences / similarities between this and TextIt.in and Rapidpro.io, particularly if they will be launching an SMS gateway via an android app to allow for two-way messaging via a local SIM card in basically any country, which is an option with TextIt that has (alongside of cloud gateways like Twilio and Nexmo). I'm excited to check it out whenever it is released.
Luis Borges Quina
Great move by Twilio. How I see the call center SaaS market being disrupted by the Flex launch. https://www.linkedin.com/pulse/t...
Emma Aya
Another competitor to TheTexting.