TrustLoop
p/trustloop
Reputation management and feedback loops for SaaS
Zack Fediay

TrustLoop β€” AI powered feedback & reputation management for products

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TrustLoop helps product owners capture and synthesize more feedback from users while driving high quality reviews.
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Zack Fediay
Maker
Launching soon!
πŸ“Œ
I run a growth marketing agency and have been lucky enough to work with some great founders and CMOs from 50+ SaaS companies over the past 5 years. About 2 years ago, I started to hear two repeating themes from some of my clients. Theme 1 was: "We need to capture and synthesize more feedback from our users", and theme 2 was along the lines of: "We aren't actively pursuing reviews because we are weary of negative reviews effecting our reputation". Based on these two themes, I became obsessed with figuring out a solution. Something that would kill 2 birds with one stone, being a liaison between feedback and reputation. The idea behind TrustLoop was simply this, so I got to work. First, I designed a system to build surveys and capture feedback. Then I created a mechanism to separate the survey if it is positive feedback and ask the person leaving the positive feedback to make it public based on the links our clients add (G2, TrustPilot, etc), and doing so in a way they didn't have to rewrite their review (copying it to their clipboard automatically). Finally, I would add some AI elements to help our users digest the feedback by surfacing any common complaints, and areas for actionable improvement. This launch of TrustLoop is meaningful to us because we feel like it is at a place where it is useful to anybody trying to capture more feedback, positive reviews or both. The team and I have been hard at work honing in on making the product smooth, functional, and intuitive. The new features are as follows: - Intuitive, dual survey builder driving internal feedback from anyone not yet ecstatic with your product, and positive reviews from those that are. - Install as a (editable) widget in 2 lines of code - Customize and claim a review landing page (with all functionality baked in) - AI feedback and review digestion for actionable improvement opportunities - Trust Rating based on all public reviews (updates with new reviews). But there are still many more features to build, primarily: email automation, integrations with Stripe, Hubspot, etc., embedding reviews on your site, and more. These feature will be shipped in due time, but for that reason I will give a 30% discount for Product Hunt users - so use: PH30 at checkout and this will be applied after your 14-day free trial. Let me know if you have any questions or feedback! Thank you! Zack
Amit Arora
@zack_fediay1 Zack, this is super interesting and will be very useful for us. can we also introduce this in our iOS or Android app?
Zack Fediay
Maker
Launching soon!
@amit_arora Great question! Reach out to me @ zack@trustloop.co and we can discuss implementation
Zack Fediay
Maker
Launching soon!
@max_savonin1 Hey Max - great questions and thanks for sharing your skillset. Please reach out to me zack@trustloop.co
Ayhan Dzhemalov
This is very interesting, I will look into it and see how we can implement it. Looks like you've done an amazing job guys! Congrats and good luck.
Zack Fediay
Maker
Launching soon!
@ayhan_dzhemalov Thanks a ton!
Tyrone Robb
This is a really cool idea. The problem reaches far further than SaaS Companies, a lot of small businesses have the same problem, only key difference is the platforms they need. I was going to ask, could you introduce an API or similar to allow users to write a review on your platform or a users website and then it auto submits, then I thought about the bots.
Zack Fediay
Maker
Launching soon!
@ty_robb Yea, bots... but we are definitely planning on implementing more in depth review flows
Malte PrΓΌser
This is genius. I had something like this for my e-commerce brand back in the day and it was super valuable. Congrats on the launch!
Zack Fediay
Maker
Launching soon!
@maltepruser Cheers!
Tony Han
Ya'll are hitting the nail on the head with directing 5 star users to review sites - often times, all you need is asking. Congrats @zack_fediay1 - very cool product for SaaS and other products/services all there. Social proof is so important these days. The demo video is very helpful to understand how the product works. One suggestion - I tend to not watch videos if I'm at work or if it's long. What if you can build out an interactive experience on your landing page? Would be pretty cool for someone to go through the process of creating an example survey (AND at the end, ask them to sign up so they can save that survey they just built!).
Zack Fediay
Maker
Launching soon!
@tonyhanded Great idea tony! That's actually something we've built into our onboarding, but not a bad idea to just have it on our landing page.
Tony Han
@zack_fediay1 - yeah I think just like making review super easy to do, if the product is super easy to understand (in terms of how it works, since people understand the problem already, they may want to know how is this solution different), then I think you will see more sign ups!
Lily Djahanbakhsh
Seems very interesting but will you eventually try to automate it all, where you don't have to copy-paste?
Zack Fediay
Maker
Launching soon!
@lilyjahan Yes, that is the plan! Or, we may just end up competing with the other review platforms...
Sankeerth Julapally
Congrats on the launch Zack Can TrustLoop integrate with other CMS platforms easily?
Zack Fediay
Maker
Launching soon!
@sankeerth_julapally Yes! We have docs (on our widget page) to integrate it into any CMS
Dave Lavinsky
@zack_fediay1 Congrats and great job launching TrustLoop. I just watched the video on your homepage and it does a great job explaining what TrustLoop is and how it works. I will be signing up soon!
Zack Fediay
Maker
Launching soon!
@dave_lavinsky Thanks Dave! Let me know if you have any questions or feedback :)
Liam Gordon
Super clean execution and love the idea. Is there any visibility on how you use AI to analyse reviews/comments? Any settings for this?
Namrata Arya
Congratulations on the launch guys! This looks great 😊
Stefans Keiss
The AI feedback and review digestion feature sounds very promising! How customizable is the review landing page widget?
Zack Fediay
Maker
Launching soon!
@memphys_sk There's both a customizable widget (that you can add to your site) and a landing page (that you can claim, but lives on Trustloop's domain). Both are fully customizable!
Benjamin Sloutsky
I can see lots of devs and startups finding this helpful 😊 Congrats on the launch
Zack Fediay
Maker
Launching soon!
@benjamin_sloutsky Cheers man!
Kyrylo Silin
Congrats on the launch, Zack! TrustLoop's approach to feedback and reputation management is interesting. How effective is the AI in identifying actionable insights from feedback? Can you share any case studies or examples of how TrustLoop has improved product feedback processes?
Zack Fediay
Maker
Launching soon!
@kyrylosilin It's very effective! Stay tuned...
Vasily Kolosov
Congratulations on the launch of TrustLoop! Can you explain more about how the AI component surfaces common complaints and actionable insights from the feedback?
Zack Fediay
Maker
Launching soon!
@vasily_kolosov1 Sure! Basically, we run an AI analysis on the feedback so if any theme or issue is substantial relative to the amount of total feedback, it is surfaced through actionable insights
Yigit Agca
Voow, sounds it looks like a easy-setup tool you have here. I'll definitely try it on my product!
Zack Fediay
Maker
Launching soon!
@yigitagcame Cheers!
JaredL
TrustLoop looks like a promising solution for managing product feedback and reviews. The ability to capture user insights and drive positive reviews is a valuable feature for any business. πŸ’‘
Zack Fediay
Maker
Launching soon!
@jaredl πŸ’ͺ
Oleksandra Vasiukhnyk
TrustLoop seems to be an excellent tool for managing feedback and reputation for products. It could greatly streamline the process of gathering user feedback and generating high-quality reviews. How does TrustLoop ensure the authenticity and usefulness of the feedback collected, compared to traditional methods? @zack_fediay1
Zack Fediay
Maker
Launching soon!
@oleksandra_vasiukhnyk Reviews are gathered in-product, and through a Trust Link that autodetects bot behavior thanks to AI :)
Sophia H
Looks very helpful! Congrats on the launch!
Thet Lin Thu
Love how TrustLoop captures user feedback and turns it into actionable insights. Congrats on the launch!
Zack Fediay
Maker
Launching soon!
@thetlinthu Appreciate it!
Ramya PK
The AI feedback digestion feature sounds fantastic! Could you elaborate on how TrustLoop identifies common complaints and areas for actionable improvement? Great launch!