Set reply time goals, get daily snapshot reports, and actionable insights into your remote staff’s email communication patterns, workload, and email productivity. Customize to achieved preferred analytics using a comprehensive set of filters.
Hey Product Hunt!
First up, thank you @kevin for hunting timetoreply Remote! You have been so great and we appreciate the support.
I’m Dane, Founder and Chief Product Officer at timetoreply. I started timetoreply in 2013 when I was trying to find a way to understand how email reply times impacted sales and customer retention. Since then, our tools have been used by some big names like Telarus, Acuity Brands, HP, Petronas and Ontellus, to make sure that their sales, key accounts, and support teams are on it when it comes to replying to the emails that matter most.
When the transition to remote working happened a lot faster than any of us could prepare for this year, we realized that a lot of companies were struggling to understand how their teams were coping on a daily basis.
In response, our team has worked hard to create a tool - timetoreply Remote - that helps remote teams stay connected and productive by measuring something as simple as their email.
With timetoreply Remote, you get a Daily Productivity Report that gives you insights into team’s email volume (workload), daily activity (time of first and last email), and email reply times (responsiveness). It also shows you a trendline for the past week so you can see any changes in behavior/patters over time.
We believe that it’s a great solution because:
1. It’s quick and easy. When you link your inbox or your team’s inbox, you can gauge team performance, productivity, and workload with real-time and past data - without the team having to change how they work or learn how to use a new tool.
2. It’s non-intrusive. Email analytics tools don’t access the content of emails (so your privacy remains intact). We measure subject/heading metadata and that’s it – no spyware or accessing of confidential info.
3. Actionable insights. Email analytics tools like timetoreply allow you to spot any lags in reply times, and even catch emails that still need to be replied to so if you’re in sales or support, you don’t have to worry that something might’ve slipped through the cracks.
Timetoreply also works with any email client, from Gmail to Outlook, o365, Apple, and everything in between. Other email analytics solutions typically only work with Gmail/G Suite.
It’s a light, elegant, non-intrusive tool that affordable enough(as low as $5 per mailbox per month) to roll out to an entire organization.
We have a free trial (no cc required) and we'd love your feedback. Link a mailbox and play around!
Comments or suggestions are really appreciated. 💛